Customer Service Representative

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comPurpose of the RoleThe Customer Support Representative is responsible for ensuring accurate and efficient handling of customer transactions, data entry, and operational support tasks. The role requires a high level of attention to detail, effective communication, and the ability to manage repetitive tasks with consistency and professionalism.Key ResponsibilitiesDevelop and maintain effective and professional relationships with customers and internal stakeholders.Support account management activities, including order processing and transaction coordination.Perform high-volume, repetitive data entry tasks with precision and consistency.Verify and validate data to ensure accuracy; identify and resolve discrepancies proactively.Provide product and technical support related to customer transactions, feedback, and service requests.Liaise with internal and external stakeholders to ensure contractual obligations and service standards are met.Respond promptly to customer queries and resolve issues in accordance with service agreements and established processes.Maintain accurate records, documentation, and reporting of all customer and operational activities.Uphold confidentiality and integrity when handling sensitive and crucial information.Provide assistance or guidance to less experienced staff when required.Requirements & QualificationsDiploma or Bachelor’s degree in Business Administration, Logistics, Data Management, or a related field.1–3 years of relevant operational or data processing experience.Strong attention to detail and ability to maintain accuracy under pressure.Effective verbal and written communication skills in English.Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is an advantage.Ability to apply critical thinking and problem-solving in data validation and issue resolution.Comfortable working extended hours in front of a computer when business demands require.Self-motivated, responsible, and able to work both independently and as part of a team.What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.