Room Attendant (0-hour Casual Contract), The Savoy

Company DescriptionThe Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025HR in Hospitality Awards 2025: Excellence in Employee Experience HR Team of the Year HR Leader of the Year – awarded to our Director of People & Culture, Sally WebsterInstitute of Hospitality Awards 2025 Talent Development Team of the YearJob DescriptionJob title: Room AttendantDepartment: HousekeepingInspired & supported by: Executive HousekeeperSalary: £16,20 (including service charge)Morning shifts: 08:30 - 17:00Evening shifts: 14:30 - 23:00Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.You Will Be Accountable ForUndertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisationHandling guest requests, belongings and personal items with the utmost care, security and discretion.Taking pride in showcasing our public areas ensuring the highest standards of cleanlinessEngaging in meaningful conversations that will inspire our creation of memorable moments for guestsThe careful processing of guest garments and staff uniforms/garmentsAlways putting our guests firstYour Key Responsibilities & Contribution Will BeTo prepare guest rooms and public areasTo ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standardsTo replace mini-bar glasses, mugs and cutlery in the roomsTo report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standardsTo complete audits of the rooms on occupied rooms and departure roomsTo ensure service areas are kept tidy and clear in coordination with the HOH porters.To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)To assist in our guest cloakroomsProvide directions and assist with all guest enquiriesHandle guests’ property securely, accurately and efficientlyLiaise with security over any concerns or issues with guest itemsEnsure all required items are kept clean and replenishedCleaning of guest toilets and nearby public areasTo assist in the laundry and with valet servicesCollecting, processing and delivering laundry, dry cleaning and pressing for guestsAssist with packing/unpacking/room moves for guestsPolishing guest shoesAccurately recording and charging all itemsSewing and garment repairsOperating laundry equipment correctlyAssisting in controlling linen stocks and linen inventoriesAccurately processing and distributing staff uniforms, communicating damage and missing itemsEnsuring all communications with guests are in line with our service standards.Having a thorough knowledge of hotel services and facilities to share with our guestsEnsuring safe and secure use of master room keysOther duties as specified by Housekeeping leadershipQualificationsWhat you will need to do in this role:EssentialFrequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.The ability to prioritise and organise yourselfAble to work under pressure and at high speed.Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.‘Can do attitude and able to adapt to changesProblem-solving abilitiesAttention to detailHighly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervisionThe desire to develop your skills to include public areas, laundry and cloakroomDesirable1-year of minimum experience in the hospitality industry is preferred. And 6 months minimum in housekeeping.Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.Outstanding communication skillsPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Additional InformationWhat’s in it for you?Competitive salary, pensionAccrued holidaysExclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890Colleague restaurant, interfaith prayer room and wellness roomLaundry services for all colleaguesGym accessLocal discounts for F&B and retail