Job Description: IT SupportLocation: Abu DhabiExperience: 6–8 years of proven experience in enterprise IT support roles. Type: Full-timeKey Responsibilities: Deliver technical support via, in-person, phone, email, and remote access tools for desktops, laptops, printers, mobile devices, and collaboration tools. Diagnose and resolve hardware and software issues across Windows, macOS, and Linux platforms. Manage and respond to IT support tickets within SLA timelines; document troubleshooting steps and escalate unresolved issues as required. Install, configure, and maintain operating systems, applications, and patches for endpoint devices. Administer user accounts, groups, and permissions using Active Directory.
Set up and support IT hardware for onboarding, meeting rooms (AV setups), and corporate events. Troubleshoot and resolve network-related issues including VPN, Wi-Fi, LAN/WAN, switching, and firewall configurations. Enforce endpoint security compliance by managing antivirus, encryption, and system updates. Maintain IT asset inventory and documentation including network diagrams, user manuals, and configuration records. Coordinate with third-party vendors for hardware/software procurement, warranty claims, and technical support. Create and update technical documentation and contribute to internal knowledge base articles. Ensure IT operations adhere to corporate security policies, data protection standards, and best practices.
Support system administrators with infrastructure maintenance tasks such as patching, backup monitoring, and server checks when required. Qualifications & Technical Skills: Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent industry experience). 6–8 years of proven experience in enterprise IT support roles. Strong hands-on experience with Windows, macOS, and Linux operating systems. Proficient in networking fundamentals including TCP/IP, VLANs, routing, DNS, DHCP, and firewall policies. Experience managing identity and access using Active Directory, Group Policy, Microsoft 365, and Google Workspace (G Suite).
Familiar with remote support and ticketing platforms such as Service Desk, ServiceNow, or Fresh service. Strong communication, documentation, and problem-solving skills. IT certifications such as CompTIA A+, Network+, MCSA, CCNA,CCNP or similar are preferred.
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