Sales Consultant

Role Purpose To Offer Exceptional customer service whilst maximising all sales opportunitiesKey Accountabilities Deliver excellent customer service Follow the sales process in order to maximize sales Understand features and benefits of all Travelex product lines Use every opportunity to upsell and cross-sell Recognize the warning signs of questionable transactions and mitigate possible effects of the sale Adhere to promotional marketing offers Manage till stocks Achieve individual KPI’s/target Fully investigate over and shorts (differences) and report Adhere to company and location policy and procedures ,including Audit, Risk, Health & Safety, Security and customer service requirements Ensure compliance to legal and corporate requirements Maintain high standards of housekeeping and presentation of stores Contribute to the success of the team Complete training within required timelinesRole- Specific Experience And Skills Retail , cash handling and/or banking experience Good customer service skills Good numerical ability Good knowledge of product , services and procedures Demonstrated experience working with computer systems Ability to work independently as well as in a team environment Ability to handle routine activities with attention to accuracy and detail Flexibility to work different shifts and locations as required English language skillsGeneral experience and personal qualities Self- aware , open minded with a high degree of personal and professional integrity The ability to build and manage relationships , developing trust and credibility with customers , partners, peers , teams , internal and external stakeholders A strong record of performance delivery in their areas of expertise , through increased sales and /or performance against KPI’s The ability to analyze issues and solve problems Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex