Sales Manager

WE'RE HIRING SALLES MANAGERCompany: SuamiSihat ClinicLocation: UOA Business Park, LRT Subang Jaya (Hybrid)Employment Type: Full-timeSalary Range: RM4.000 – RM5,000---------ABOUT USSuamiSihat Clinic is part of the SuamiSihat ecosystem — Malaysia’s trusted brand in men’s wellness, performance, and relationship health. We’ve empowered over 90,000 husbands nationwide through modern, clinical, and confidential care, and now we’re expanding our clinic team to scale that impact.We’re seeking a Sales Manager who’s not just good at closing deals, but great at building systems — a coach, strategist, and operator who turns leads into loyal patients and loyal patients into lifelong advocates.--------YOUR MISSIONLead and grow SuamiSihat Clinic’s sales force to achieve sustainable monthly targets, maintain world-class client experiences, and uphold our mission to normalize men’s health conversations in Malaysia.-----------KEY RESPONSIBILITIES1. Sales Leadership & ConversionYou’ll be the captain of our sales performance — ensuring people, process, and precision all work in sync.i) Coaching & Team Development- Train, mentor, and motivate Customer Service and Sales Executives to hit daily, weekly, and monthly sales targets.- Conduct regular coaching sessions, roleplays, and call audits to sharpen closing skills, objection handling, empathy, and tonality.- Build a competitive yet collaborative environment that rewards consistency, learning, and accountability.ii) Script, SOP & Playbook Optimization- Develop, refine, and standardize WhatsApp, phone call, and follow-up scripts across various buyer stages.- Continuously test new scripts, templates, and hooks to improve closing performance.- Maintain and update the Clinic Sales Playbook to ensure all scripts, SOPs, and workflows stay relevant and aligned with marketing direction.iii) Leads & Customer Database Segmentation- Segment and manage leads by type (New Leads, Warm Leads, Returning Clients, VIP Members, Inactive Patients).- Align with the marketing team to design personalized follow-up campaigns for each segment.- Oversee lead assignment, status updates, and database hygiene in CRM (Yezza / Meta / Google Sheets).- Ensure proper tagging, retargeting, and remarketing flow for every customer segment.iv) Monitoring, Control & Quality Assurance- Track daily performance dashboards: response rate, appointment booking %, show-up rate, and closing ratio.- Monitor message quality, ensure compliance with tone, professionalism, and clinical ethics.- Prevent lead leakage and ensure consistent tracking across WhatsApp, Ads, CRM, and walk-ins.- Create transparent monitoring sheets for real-time progress tracking and issue escalation.v) Reporting & Data Analysis- Generate weekly and monthly sales reports (lead source breakdown, conversion by doctor, revenue per campaign).- Analyze performance trends, identify gaps, and implement corrective actions quickly.- Coordinate with Clinic Manager and Marketing Head to align targets, promotions, and campaign adjustments.- Present weekly pipeline reviews and forecast reports for leadership visibility.2. Experience & Retention- Ensure seamless handover between sales, doctors, and follow-up teams.- Implement post-treatment check-ins, loyalty, and referral programs.- Oversee membership renewals and reactivation campaigns to improve lifetime value (LTV).3. Performance Tracking & Intelligence- Track and analyze key sales metrics: CPL, CPA, LTV, retention %, and average consultation value.- Run weekly insight reviews to identify what’s working and what needs improvement.- Collaborate with marketing and operations for continuous funnel optimization.------------WHO WE'RE LOOKING FOR- 3–5 years experience in Sales or Team Leadership (preferably Healthcare, Wellness, or High-Ticket Services).- Excellent communication, data literacy, and problem-solving skills.- Proven record of leading a small team and hitting monthly revenue goals.- Hands-on with CRM, dashboards, and lead management systems.- Passionate about helping men and couples improve their health and confidence.- Fluent in both English & Malay.---------COMPENSATION- Basic Salary: RM4,000 – RM5,000- Commissions & Performance Incentives------------WHAT WE OFFER- Be part of a vibrant, growing company that’s passionate about making a real difference in men's health.- Work in a collaborative environment where your ideas and input truly matter.- Office located just 40m from LRT Subang Jaya – easily walkable!- Unlimited brewed coffee to fuel your day.- A cozy, comfortable workspace designed for productivity.- Free Ogawa massages to unwind and recharge.- Enjoy free flow men's health supplements (our little secret 🤫).- Weekly sports activities – because we believe in work hard, play hard.- A PS5 in the office for those much-needed breaks.- Regular internal training and development sessions.- The chance to lead and make a real impact in a fast-growing tech company.- A collaborative, innovative work environment where your ideas matter.- Continuous learning opportunities and pathways for professional growth.- Annual salary increments to reward your hard work and dedication.- Relocation support and allowances provided for transfers to other branches or locations.--------LOCATION📍 SuamiSihat Clinic, UOA Business Park, Subang Jaya (Connected to LRT Subang Jaya – 40m walk)-------HOW TO APPLYSend your resume to hr@suamisihat.com or WhatsApp us at 010-8614652 Subject: Sales Manager – SuamiSihat Clinic