Sales Support Administration Manager

Job Summary:We are seeking an experienced and organized Sales Administration Manager to oversee and streamline sales support operations. The ideal candidate will be responsible for managing the Sales & Service administrative functions, coordinating with internal teams, maintaining accurate records, and ensuring smooth day-to-day sales processes. This role requires strong leadership, analytical thinking, and excellent communication skills to support the company’s growth and customer satisfaction goals.Key Responsibilities:Lead and coordinate the Sales & Service administrative team to achieve departmental targets and ensure smooth operations.Manage and maintain customer and dealer databases, ensuring timely communication and follow-up.Oversee the preparation of sales reports, analyze performance data, and present insights to management for decision-making.Supervise customer inquiries and ensure effective resolution in collaboration with the Sales & Service teams.Plan and assist in promotional campaigns, dealer meetings, and company events.Ensure proper documentation, order processing, and after-sales support.Manage RMV documentation and coordinate with leasing companies where applicable.Review and approve Sales & Service team expenses, ensuring accuracy and timely submission.Oversee the calculation of monthly/quarterly incentives based on approved criteria.Drive process improvements and best practices in sales administration and operations.Key Requirements:Minimum 8–10 years of experience in Sales Administration, Sales Coordination, or Sales Operations, with at least 2–3 years in a managerial/supervisory capacity.Qualification: Minimum G.C.E. A/L with part or full professional qualifications in Sales, Marketing, or Business Administration.Experience in the automotive industry, vehicle registration, or leasing coordination will be an added advantage.Excellent organizational, communication, and interpersonal skills.Strong analytical and reporting abilities, with attention to detail.Proficiency in MS Office and familiarity with CRM systems.Ability to work under pressure and manage multiple priorities effectively.