Sales & Support VA

We're Hiring: Sales and Support Virtual Assistant (VA)Remote | Full-Time | E-commerce SupportAt TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.In the application form, you’ll be asked for an application code – please enter SSVA in that field.Key ResponsibilitiesProvide real-time support to customers via live chat, email, SMS, and phoneRecommend products, assist in purchase decisions, and identify upsell/cross-sell opportunitiesManage order inquiries, including shipping, tracking, returns, and refundsUpdate CRM tools and track customer interactions accuratelyRepresent each e-commerce brand in a way that reflects their tone and valuesShare customer feedback and insights to improve sales processesCollaborate with internal teams to meet performance and service goalsQualificationsMinimum of 1 year remote/online experience in sales, customer support, or virtual assistant rolesExcellent written and verbal communication skills in EnglishComfortable using platforms such as Shopify, Gorgias, Zendesk, or similar toolsAbility to work independently in a remote, fast-paced environmentDetail-oriented, proactive, and results-drivenTechnical RequirementsA personal PC or laptop with an i5 processor or higher.A stable internet connection with a minimum of 15 Mbps upload and download speeds.A quiet, professional workspace for calls.What We OfferPerformance-based raises and commission opportunitiesPaid time offMonthly health stipend or an HMO coverage to keep you feeling your best(location-dependent)Recognition bonuses for outstanding performance100% remote setup with a supportive, collaborative team environmentCareer development opportunitiesJoin us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.