SAP Mexico Intern - Technical Service Management

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.What You’ll BuildThe SAP Mexico Internship program is a global-minded, strategic & paid internship program that provides university students the opportunity to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.Position title: SAP Mexico Intern – Technical Service ManagementLocation: Monterrey or CDMX, MéxicoExpected Start: December 2025*Duration: 18 MonthsWe are seeking a student with a technical background to join our team as a Technical Service Management Intern. In this role, you will learn and support the delivery of high-quality technical managed services, assisting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey. You will contribute to ensuring customer satisfaction through effective service delivery and close collaboration with other roles across SAP.Key ResponsibilitiesSupport reporting and follow-up of Key Performance Indicators (KPIs).Learn about and work with SAP platforms and cloud infrastructure.Assist in technical delivery topics and technology discussions with customers.Support administrative and coordination tasks related to service delivery.Help introduce managed services scope, roles, and responsibilities during customer onboarding.Contribute to issue resolution, risk mitigation, and escalation processes.Collaborate with global teams to drive operational excellence and ensure a “One SAP” customer experience.Support customer satisfaction through proactive issue mitigation and escalation management.Learn to take part in leading technical delivery and managing system landscapes as part of the SAP Enterprise Cloud Services (ECS) team.Contribute to the setup and execution of the SAP overall governance model for each customer.Collaborate closely with ECS Technical Operations to support operational topics, including ticket handling and process follow-up.What You’ll BringWe’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.Currently pursuing a degree in Computer Science, Engineering, Information Management, Business Administration, or related fields.Strong communication and presentation skills.Good understanding of IT and cloud concepts.Proficiency in English (mandatory); additional languages are an asset.Interest in technical topics and motivation to learn.Understanding of cloud architecture and IT infrastructure.Strong customer focus, networking, relationship-building, and problem-solving skills.Competency in multi-tasking and managing multiple engagements in parallel.Excellent communication skills and experience in customer-facing roles Ability to switch communication styles for technical and non-technical audiences.Proactive problem-solving attitude and customer-first mindset.Interested in working international and global virtual matrix organizationsWhere You BelongBe part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.As a Technical Service Management Intern, you’ll have the opportunity to learn directly from experts in cloud operations and enterprise service management. You’ll collaborate with global teams supporting Rise with SAP customers, gaining real-world experience in cloud delivery, customer engagement, and technical service governance — all while building the foundation for a future career in SAP.Follow @LifeatSAP on Instagram and don't miss anything about our experiences worldwide!#SAPNextGenStart Date may change depending upon recruitment timeline* Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 433362 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: