School Technician - IT Tech Support - (client-facing)

SummaryThe successful candidate will demonstrate he/she can provide technology support for end users through troubleshooting and problem solving. this person will act as first point of contact for issues arising on-site. Will be assisting teachers, administrators (Principals, Assistant principals, etc.) with their IT needs primarily in person but also via call and email correspondence.The preferred candidates would need to have experience in providing customer facing technical support (not remote). The position is on-site, M-F, from 7:30 a.m. to 3:30 p.m. and involves providing on-site IT related technical support for school administrators and staff. this could also be at multiple sites. Should be highly proficient in PC and device-related hardware and software.Experience supporting Mobile Devices-Apple iOS, Windows 10 environment, laptops, printers and other IT related equipment in the environment is required. Experience in Active Directory, SCCM, EndPoint management is desired and should be represented on your resume/CV. Previous school system experience is a plus.VERY IMPORTANT: Candidates must be able to clear a background/fingerprinting check and drug test. This will check your record from the beginning of time until now.A+ Certification is preferred. ITIL certification is preferred.MUST HAVE great communication, professional attitude, strong intangibles are a must. Per client,"Attitude is everything."At all times must display customer-service orientation in person, via email and/or phone. Customer support skills are essential to this position.Know how to troubleshoot a network and understand basic connectivity on a mobile device.Knowledge/Skills/Abilities:Ability to manage and prioritize incidents, requests, and tasksSolid analytical and problem solving skillsAbility to respond promptly to assigned tasks, support requests and incidents, phone calls, and emailsProvide on-site support as requiredExcellent communication, interpersonal, organizational, and presentation skills both written and verbalAble to work independently and as a teamSelf-motivated, detail-oriented, organized, innovative, efficient, multi-tasking, and vigilantCustomer focusedExperience responding to customer problems and requests face-to-face with a high degree of professionalismAbility to multitask and handle multiple tasks, projects, and clients simultaneouslyAbility to respond to urgent requests and deadlinesInterview Dates Start on the 13th of November Job Types: Full-time, ContractPay: $20.00 - $24 per hourBenefits:401(k)Dental insuranceHealth insuranceHealth savings accountVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayExperience:Technical support: 4+ years (Required)Active Directory: 4+ years (Required)Mobile device management: 3+ years (Required)Laptop and Printer Trouble shooting: 4+ years (Required)Windows: 4+ years (Required)SCCM: 4+ years (Required)iOS: 4+ years (Required)Ticketing Systems: 4+ years (Required)Work Location: In person