Merchant Fraud Officer

Job Summary: Scotiabank, a leading global financial institution committed to empowering its clients and communities, is seeking a Merchant Fraud Officer to join its Business Service Unit team. This role offers an opportunity to join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Merchant Fraud Officer is responsible for preventing and minimizing losses to the Bank, resulting from fraudulent activity for the Southern Caribbean Hub for both Small Business and Corporate & Commercial merchant terminals.

This is achieved by working alerts generated by fraud monitoring systems, specifically the inactive report, analyzing activity/trends, reviewing previous activity and contacting clients to determine if fraud alerts received are legitimate, or if proactive measures are necessary to block the merchant’s account from further use. The Merchant Fraud Officer performance while carrying out these duties can significantly impact the Bank’s overall performance with respect to merchant fraud losses. Accountabilities: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Contribute to the overall profitability of the Bank by:

• Ensuring fraud losses due to improper use of payment cards are minimized by the early identification of suspected points of compromise (POC) by: o Reviewing reports, alerts and chargeback notifications generated by the fraud detection tools, i. e. VISA Fraud Merchant Program (VFMP), Global Merchant Audit Program (GMAP) and FDMS. o Participating in merchant investigations initiated by the Caribbean Security Centre and S&I and Card Operations for fraud related issues. • Provide feedback and input with respect to significant changes in fraud trends in order to reduce and mitigate fraud losses.

• Develop and recommend specific scenarios/strategies to counteract fraudulent activities and minimize losses and to recommend potential new/emerging fraud mitigation strategies. • Stay abreast of current/emerging fraud trends. Detect and prevent fraudulent activity with respect to the Bank’s merchant terminals by: o Analyzing reports and alerts generated by various fraud detection tools, assessing the probability that fraud is occurring. o Manage chargeback notifications received from FDMS and liaise with Merchants to obtain copies of transactions as applicable to resolve the chargebacks in a timely manner.

o Making a decision, based on the analysis completed, to contact the merchant to discuss the potentially fraudulent activity and to escalate same to Security and Investigations (S&I) and client relationship owners for further investigation as applicable. o Working closely and effectively with the rest of the merchant fraud and chargeback team, sharing information and trends to ensure large scale fraud trends are identified and actioned quickly.

In the event of being notified of a large-scale fraud attack, working effectively to effectively manage the situation the potential points of compromise as quickly as possible alerting fraud support teams where applicable; Security & Investigations, CSC and Relationship Managemento Escalating new/emerging fraud trends to management so that new fraud detection rules can be implemented to counteract this activity. Education/ ExperienceEducation/Skills: • University Degree or equivalent working experience. • Strong Communication skills - oral and written. • Proficient in Microsoft Office suite. Work Experience: • Knowledge of Banking Operations and/or Corporate and Commercial Banking is desired.

• Ability to multi-task and work in a high pace environment. Thank you for interest, but please note only the most suitable candidates will be short-listed for an interview. Meeting minimum requirements for the role does not guarantee an interview.