Scrum Master and Operational Lead

Language Requirement: Business-level Japanese & English (Minimum JLPT N2)OverviewThe Scrum Master & Operational Analyst supports the operation and continuous improvement of the client’s Human Pharma Commercial Data Analytics platform, which includes databases, Tableau reports, and self-service analytics tools. The role requires strong ownership, professionalism, and the ability to work independently and collaboratively.Required SkillsBusiness-level Japanese & English (Minimum JLPT N2) (written & spoken)Proven experience in IT project management or PMOAbility to work independently with strong ownershipExcellent stakeholder communication and coordination skillsPreferred SkillsExperience in system development (Application Developer or Business Analyst)Scrum Master certification or experienceFamiliarity with data analytics platforms and toolsUnderstanding of pharmaceutical business processesKey ResponsibilitiesScrum Master DutiesPlan and host Scrum ceremonies; assist with Sprint planning and track development progressFacilitate communication between Product Owner and development teamDevelop and promote Windmill Scrum implementation standardsGuide team members and ensure effective use of JIRA/ConfluenceOptimize processes: JIRA workflows, automation, reporting, and reviewsTrack Sprint statistics and share updates with stakeholdersAssist Product Owner in demand management and prioritizationOperational Analyst DutiesManage Incident/Problem processes: review SNOW requests, coordinate responses, and track issues to closureSupport critical issue resolution and collaborate with system leads/SMEsCoordinate operational tasks and act as liaison with external vendorsStreamline operational processes and propose improvementsManage access and licensing for Windmill systemsUpdate user announcements, data issue information, and knowledge base content