Scrum Master, Client Services

OverviewCvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employeesand nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100countries. Founded in 1999, the company delivers a comprehensive event marketing and managementplatform for event professionals and offers software solutions to hotels, special event venues anddestinations to help them grow their group/MICE and corporate travel business.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a systemthat encourages Cventers to think and act like individual entrepreneurs and empowers them to takeaction, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, wevalue the diverse perspectives that each individual brings. Whether working with a team of colleagues orwith clients, we ensure that we foster a culture that celebrates differences and builds on sharedconnections.In This Role, You WillKeep Client Service’s content requests up-to-date by gathering necessary resources and scoping the projects’ level of effort.Represent CS Content Team when scoping product releases and requestsCoordinate deliverables with the Product and Client Services teamsEnsure smooth transitions and communication between content projects and processesPrepare project plans based on priority, level-of-effort, and customer requirementsLead change management for the Knowledge Management and Center of Excellence process improvementsFoster a culture of collaborating and info sharingMonitor request progress, track risks, and determine request readinessFacilitate cross-functional requirements gatheringAssist in documenting workflows and identifying opportunities for automation and efficiency improvementsEnsure compliance with Center of Excellence and Knowledge Management best practicesHere's What You NeedBachelor’s degree in Technical Communications, Business Management or a related field1-3 years of experience in project management, knowledge management, or similar roleExcellent verbal and written communication abilities Strong organizational and multitasking skillsAbility to work independently, under little supervision, balancing individual contribution with project management Experience with Knowledge Management or KCS methodology a plusExperience working in a KMS and JIRA a plus