Scrum Master

Scrum MasterLocation - RemoteEmployment Type: ContractExperience Level: Mid-Level POS systems and Retail operations experience is highly required (5+ years)About UsWe are a global leader in the retail industry with a strong presence in grocery and e-commerce sectors. Committed to innovation and operational excellence, We invest heavily in modernizing its IT systems to improve customer experience and business efficiency. This position supports their large-scale transformation initiatives, specifically focused on Retail operations, POS systems, and Integration projects.About the roleA Scrum Master is a servant-leader and facilitator for Agile teams. In this retail-focused role, the Scrum Master ensures that teams follow Scrum principles, collaborate effectively, and deliver high-quality products—such as retail software, e-commerce platforms, or store operations solutions—efficiently.The Scrum Master doesn’t manage the team in the traditional sense but supports, coaches, and removes obstacles that slow the team down. They are the glue between product owners, team members, and other stakeholders, helping the organization adopt and succeed with Agile practices.General Expectation1.     Guide and coach Agile teams – Help teams follow Scrum principles and become self-organized.2.     Facilitate Scrum ceremonies – Lead Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives effectively.3.     Remove impediments – Identify and resolve blockers to ensure smooth team progress.4.     Support Product Owners – Maintain a clear, prioritized product backlog aligned with business goals.5.     Drive continuous improvement – Use metrics and retrospectives to enhance team performance.6.     Ensure retail alignment – Apply retail domain knowledge to anticipate challenges and deliver business value.7.     Promote transparency and accountability – Encourage open communication and ownership within the team.8.     Coordinate across teams – Manage dependencies and collaboration with other Scrum Masters and stakeholders.What is needed·        5+ years of Scrum Master or Agile experience·        POS systems and Retail operations experience is a must·        Certified Scrum Master (CSM), PSM, or equivalent preferred·        Strong facilitation and coaching skills·        Excellent communication and conflict-resolution abilities·        Experience with Agile tools (Jira, Azure DevOps, Trello)·        Knowledge of metrics like velocity and burndown charts·        Ability to remove impediments and drive team performance·        Servant-leader mindset with focus on continuous improvement·        Experience in Scaled Agile frameworks (SAFe, LeSS, Nexus) – optional·        Familiarity with DevOps and continuous delivery pipelines – optionalExperience·        Scrum Master or Agile experience: 5+ years working as a Scrum Master or Agile Coach.·        Retail domain experience: Hands-on experience with retail operations, e-commerce, or customer-facing systems is mandatory.·        Agile frameworks: Practical experience implementing Scrum, Kanban, or other Agile practices in real projects.·        Cross-functional team experience: Working with development, QA, product management, and other teams.·        Scaled Agile (optional): Experience in SAFe, LeSS, or Nexus environments is a plus.·        Tools experience: Using Agile project management tools like Jira, Azure DevOps, or Trello.·        Coaching & facilitation: Experience mentoring teams, facilitating Scrum ceremonies, and driving continuous improvement.What’s in It for You·        Career Growth: Opportunity to lead and mentor Agile teams in a retail environment.·        Exposure to Retail Domain: Work on retail systems, e-commerce platforms, and customer-focused solutions.·        Professional Development: Enhance Agile, Scrum, and scaled Agile skills; certifications may be supported.·        Collaborative Environment: Work closely with cross-functional teams and stakeholders.·        Impactful Work: Drive continuous improvement and help deliver high-quality products that directly affect business outcomes.·        Use of Modern Tools & Practices: Hands-on experience with Jira, Azure DevOps, Trello, and Agile metrics.·        Recognition & Leadership Opportunities: Act as a servant-leader and play a key role in shaping team success.·        Dynamic Challenges: Solve real-world retail challenges, from promotions and inventory to customer experience.Apply TodayTake the next step in your engineering career. Join a company that values your ideas, supports your growth, and challenges you to be your best.Submit your resume and let’s build the future—together.