Sea Logistics Customer Care Specialist, Key Accounts

It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.‎The role focuses on managing key customer relationships, driving business growth, and ensuring service excellence through RFQ support, business reviews, and crossfunctional collaboration. It also oversees performance reporting, contract management, and issue resolution to enhance customer satisfaction.How you create impactEstablish and strengthen relationship to assigned customers via regular interactions / visits to ensure high customer engagement and satisfaction.Support RFI/RFQ Process (collect and share customer insights + requirements, RFI preparation, …) and ensure the RFQ in line with Account + Pricing Strategy.Conduct Business Reviews (Preparation / Presentation / Action Recap + Follow-up / Continuous improvement initiatives).Look for business development opportunities and work together with KAM and CCL managers to increase KN wallet share of assigned customers.Submit Spot Quotation if receiving the request from Customer in Vietnam (including QT Request to Pricing + Handover Sheet Preparation).Collaborate with involved teams to onboard / implement new assigned customers (including Customer SLA / SOP preparation).Manage Customer Contract if required to complete at country (Prepare, Submit, Upload, Sign).Collaborate with FIN for Credit Application or Adjustment if required.Operational Escalation for Service and Shipment Related Issue(s).Handle and resolve customer complaints, identify root causes and find sustainable solutions with relevant SL teams or other BUs.Provide Customer Reportings and control Customer KPI Performance.What we would like you to bringExperience: Minimum 3 years in logistics or freight forwarding.Knowledge: Must have strong knowledge in Sea Logistics (largest BU). Understanding of Air, Contract, and Road Logistics is an advantage. Familiarity with High-Tech / Hyperscale Supply Chain & Solutions is highly preferable.Language: English fluency (spoken & written) is mandatory. Other foreign languages, especially Chinese or Japanese, are a plus.Personalities and Skills: Strong communication (verbal & written). Excel (Power Pivot), PowerPoint, Power BI (Dashboard), presentation skills – mandatory. Knowledge of AI tools for productivity/continuous improvement is an advantage. Professional appearance (customer-facing role). Able to work under pressure and handle multiple stakeholders.What's in it for youAt Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.People-Centric Culture: Join a team where your voice matters and people genuinely care.Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.Rewards & Recognition: Get rewarded for your passion, performance, and potential.Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.