Security Field support Engineer

About the roleWe are seeking a dedicated Security Field Support Engineer to join our team at NTT DATA (Thailand) Co., Ltd. This is a full-time position based in Bangkok. In this role, you will be responsible for providing expert technical support and maintenance for our clients' security infrastructure, ensuring the seamless operation and protection of their critical systems.What you'll be doingEnsures that the assigned infrastructure at the client site is configured, installed, tested and operational.Ensures that any software that is part of the solution is installed and configured according to client requirements.Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.Ensures the efficient and comprehensive resolution of incidents and requests.Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.What we're looking for3-5 years of experience in a Security Engineer, System Engineer or related field.Strong technical knowledge and hands-on experience with network security, firewalls, intrusion detection/prevention systems, and other security technologies.Familiarity with security protocols, standards, and best practicesExcellent problem-solving and troubleshooting skillsAbility to work independently and as part of a teamStrong communication and customer service skillsWillingness to learn and adapt to new technologies and challenges