Service Delivery Specialist (Thailand)

About HRSHRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.About the roleYou will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area within Thailand. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software.LocationCandidates from the following locations are welcome to apply: Thailand RequirementsExperience in the F&B and/or Hotel industry.Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.Enthusiastic user of OPERA.Experience in the hospitality industry is desirable.Experience training employees on systems and operations in front desk and reservations department is an advantage.Good interpersonal skills with both customers and cross-functional teams.What you will be doingProvide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.Ensure accurate and timely updates of logged support issues on the in-house call logging system.Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.Assist with the occasional implementation, testing, and writing of documentationTest and troubleshoot new versions prior to release.Prioritize numerous issues of varying severity & service levels and deal with them accordingly.Log and manage support cases with 3rd parties.LANGUAGE REQUIREMENTS:Fluency in English and local language, both written and spokenWE OFFER:Opportunity to grow inside the global organization.Motivating remuneration package.Competitive annual bonus scheme.Remote/flexible working.