Security Services Group (SSG) - Cyprus Maintenance Manager

RAF Akrotiri, CyprusJob SummarySecurity Services Group (SSG) is the MOD’s Technical Authority for electronic and physical security providing in-house expert advice, design, installation and maintenance of electronic and physical security systems across Government, prioritised towards Secret and Above Secret, and items Attractive to Criminal and Terrorist Organisations (ACTO). SSG is part of GUARDIAN and is positioned within Standing Joint Command to support UK homeland security and resilience.With an FTE of 325, SSG provides technical specialist ‘consultancy’ advice to projects to support the creation of design specifications through to commissioning; project management and delivery with through life maintenance; strategic and tactical compliance assurance reviews and audits across the business; an assured government use only Intruder Detection System built in-house; and security furniture services. Head of SSG is also the MOD’s Head of Specialism for Physical Security across the MOD (part of the Government Security Profession).SSG’s Operational Delivery teams are the MOD’s specialist in-house security providers, delivering project management, design, installation and 24/7, 365 days a year maintenance of all aspects of electronic and physical security, with a global reach. SSG’s work is independently audited to ensure, ISO 9001:2015 and NSI compliance and accreditation as well as MOD’s own internal compliance regime. To learn more about SSG, visit Security Services Group - GOV.UKSecurity Services Group Overseas provide the full range of SSG services to MOD and wider government estates overseas. This includes support to Permanent Joint Operating Bases, overseas training locations, and overseas operational areas. Support ranges across the project lifecycle from initial security advice, to design, installation, maintenance, and decommissioning of SSG equipment. Each function is delivered through a blend of UK and overseas based personnel supporting activity in over 20 countries.The tour length is XX-years/months.This position is advertised at 37 hours per week.This is an established MOD post within Cyprus and any Cypriot Nationals will not be eligible to apply as a UKBC (UK British Civil Servant).Job DescriptionThe Security Services Group (SSG) is seeking a Maintenance Manager to join its Cyprus based team. As Maintenance Manager, you will be a key interface for SSG in Cyprus, representing the organisation at high-level external meetings and ensuring the successful delivery of the SSG maintenance contract in order to meet Key Performance Indicators and maintain integrity of all SSG maintained security systems. The role also requires oversight of SSG detachments in Gibraltar and Germany. Managing a team of engineers and working alongside a Cyprus based project manager, this is a leadership role requiring strong technical expertise, financial management skills, and the ability to engage effectively with stakeholders.Key Responsbilities:Customer & Stakeholder Engagement:Represent SSG at external meetings, acting as the key liaison with SSG Project Managers and Client Security Officers for maintenance locations.Lead complex discussions and negotiations to ensure service expectations are met.Team Management:Help manage an in-house team of skilled technicians (Skill Zones) to ensure maintenance contracts are delivered on time, to quality standards, and within budget.Help manage the other SSG detachments located Overseas. Financial & Budget Control:Oversee estimating, job costing, invoicing, and budget management, providing clear financial reports to the SSG Overseas Team Leader.Operational & Technical Oversight:Interpret and develop operational and client requirements, supporting the team in delivering functional and compliant security solutions.Ensure adherence to British, European, and Government Standards related to security, quality assurance (QA), and health & safety (H&S).Receive full functional training on specific systems to meet business needs.Additional Administrative Responsibilities:Act as the primary point of contact for customer call-outs, logging issues on the SSG maintenance system (CASH).Allocate jobs to SZ4 Technicians, track progress, and ensure timely job completion.Prepare and issue customer quotes and invoices in line with desk notes.Raise requisitions for parts and equipment., PIf you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team at candidate@support.oleeo.comThe Security Services Group (SSG) is seeking a Maintenance Manager to join its Cyprus based team. As Maintenance Manager, you will be a key interface for SSG in Cyprus, representing the organisation at high-level external meetings and ensuring the successful delivery of the SSG maintenance contract in order to meet Key Performance Indicators and maintain integrity of all SSG maintained security systems. The role also requires oversight of SSG detachments in Gibraltar and Germany. Managing a team of engineers and working alongside a Cyprus based project manager, this is a leadership role requiring strong technical expertise, financial management skills, and the ability to engage effectively with stakeholders.Additional Administrative Responsibilities:Act as the primary point of contact for customer call-outs, logging issues on the SSG maintenance system (CASH).Allocate jobs to SZ4 Technicians, track progress, and ensure timely job completion.Prepare and issue customer quotes and invoices in line with desk notes.Raise requisitions for parts and equipment., PIf you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team at candidate@support.oleeo.comPerson specificationEssential Skills, Experience, Qualifications, Memberships & LicencesFull understanding of IDS, AACS and VSS installations and planned maintenance thereof.Prior experience in managing engineers or technical staff, deemed essential.Full UK driving licence. Desirable Skills, Experience, Qualifications, Memberships & LicencesPrevious experience of working in an office-based team with good organisational skills.Prospective applicants ideally should have good IT skills and working knowledge of the MS Office suite of applications and MOD Systems: CASH and CP&F.LocationBased at RAF AKROTIRI and using Service Family Accommodation or single person equivalent, work is at SSG customer sites within Cyprus. In addition, the post holder may be required to provide support to other SSG overseas locations.AllowancesWhere Applicable, Allowances Are Provided, Including:Travel Time (for travel outside of core hours)On-Call AllowanceRecall-to-duty AllowanceTravel and Subsistence for out-of-region and overtime assignments.This post offers assistance with relocation allowances, healthcare, welfare, housing and the successful applicant will receive Cost of Living Allowance (COLA) for Cyprus.The use of a pool vehicle will be provided for work use only.LicencesFull UK Driving LicenceEvidence will be required at interview.All qualifications, licences or memberships declared must be held at point of application and if applicable be in date. Equivalents will not be accepted.BehavioursWe'll assess you against these behaviours during the selection process:Working TogetherLeadershipManaging a Quality ServiceCommunicating and InfluencingWe only ask for evidence of these behaviours on your application form:Working TogetherTechnical skillsWe'll assess you against these technical skills during the selection process:Technical Skill: SSG Functional Competence Area 2 Physical Security - AwarenessTechnical Skill: SSG Functional Competence Area 1 Electronic Security Installation - PractitionerWe only ask for evidence of these technical skills on your application form:Technical Skill: SSG Functional Competence Area 2 Physical Security - AwarenessAlongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Generous Annual Leave: 25 days annual leave increasing by one day per year to a maximum of 30 days after five years of service.Career Development: Benefit from continuous professional development opportunities within the security field, helping you grow and advance your career.Equipment: Laptop and mobile phone.Family Support: Access enhanced parental leave policies to support work-life balance during important life events.Exclusive Discounts: Enjoy savings through the Defence Discount Service (fees apply), offerings deals on a range of products and services.Health and Wellbeing: Receive Specsavers eye test vouchers and access on-site gym facilities (where available).Community and Social Perks: Join the Civil Service Sports Club (CSSC) or the Civil Service Club in London, providing access to a variety of social, cultural, and recreational activities (membership fees apply).On-Site Amenities: Many of our locations offer free parking, subsidised canteens, sports and social clubs, and on-site shops for your convenience.Inclusive Workplace: Join one of our Diversity and Inclusion Networks. We value diversity and are committed to creating an equal and supportive environment for all.Discover My Benefits: Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD. https://discovermybenefits.mod.gov.uk/civilian/This post offers full relocation allowances subject to availability. Cost of Living Overseas Allowances is payable based on personal circumstances and marital status.Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.We use the Civil Service Success Profiles framework to ensure a fair and comprehensive assessment of candidates. Your suitability for the role will be evaluated based on your experience, skills and demonstration of core behaviours throughout the process.At Application Stage, you will be assessed against the following:CV - including job history, full qualifications details and previous skills and experienceBehaviour: Working TogetherTechnical Skill: SSG Functional Competence Area 2 Physical Security - AwarenessAt Interview Stage, you will be assessed against the following:Behaviours: Communicating & Influencing, Leadership, Managing a Quality Service.Technical Skill: SSG Functional Competence Area 1 Electronic Security Installation - Practitioner Your experience - discuss your professional background and its relevance to the roleArtificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.What to ExpectInterviews are planned to take place on Microsoft Teams.The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigation's can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.Feedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsOpen to UK nationals only.Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact :Name : Robert Bovington, Overseas Team LeaderEmail : robert.bovington748@mod.gov.ukRecruitment teamEmail : DBSCivPers-ResourcingTeam1@mod.gov.ukFurther informationPlease see Further Information document attached.