Seller Education Coordinator

Job DescriptionSeller Training:Develop and deliver comprehensive training programmes / content for new and existing sellers on the Shopee platform.Conduct webinars / workshops to educate sellers on best practices, tools, and features.Create training materials, including presentation decks, manuals, videos, and online resources.Measure Webinar PerformanceMonitor and evaluate the effectiveness of webinars / workshopsCollect and analyze feedback from attendees to identify areas for improvement.Use data to measure the impact of training on seller performance and platform engagement.Prepare and present reports on training outcomes to stakeholders.Curate Educational ContentDevelop and maintain the library of educational content (Seller Education Hub) tailored to the needs of Shopee sellers.Stay updated with the e-Commerce latest trends, Shopee marketing tools, and selling best practices to incorporate them into training materials.Collaborate with the relevant functional teams to ensure content is aligned with Shopee's strategic goals.RequirementsA Bachelor’s degree in any field; experience in the e-commerce industry and business development will be an added advantage.Possess at least 2-3 years of experience in training environment/ change managementInnovative problem-solving skills; able to dissect and identify problems and implement solutions accordinglyExcellent team player and a drive to always deliver on KPIsExcellent command of English and Mandarin, the ability to converse fluently in Bahasa Malaysia will be an added advantage to communicate with various stakeholdersProficient in Microsoft Office Products (Excel, PowerPoint, Word) / similar Google Office Tools (Sheets, Slides, Docs)