Senior AI Engineer (Conversational AI & Personalization)

Job Title: Senior AI Engineer (Conversational AI & Personalization)Location: Ho Chi Minh CityCompany: SeedcomIntroductionSeedcom - Create an impact for VietnamKingfoodmart is a key part of Seedcom, Vietnam's leading New Retail group with a synergistic portfolio of online and offline companies.Our renowned portfolio companies are Kingfoodmart, SCommerce (Giao Hàng Nhanh, Ahamove), Haravan, and Juno. We are founded by veteran entrepreneurs with credentials for building multiple billion-dollar enterprises from the ground up, including co-founders of Mobile World (Thế Giới Di Động) and Con Cưng, and early investors in Tiki.Seedcom heavily invests in superior technology & analytics to solve challenging real-time, large-scale retail problems. This role is central to our group-wide mission of using data analytics and artificial intelligence to build a differentiated, user-centric model.About KingfoodmartAt Kingfoodmart, we are at the forefront of this AI-driven mission in the online grocery market. We are a proven innovator, as recently featured in VnExpress.Our OneChef smart virtual assistant, built on Google's Gemini AI, is already a live success. It delivers over 3,000 personalized recipes and shopping lists to a few hundreds of thousands active app users every month, and we are just getting started. We are now hiring the core team to scale this success and build the next generation of our AI engines, which power the Kingfoodmart website and our OneLife app.The Role: Own the Future of AI in GroceryWe are seeking a full-time Senior AI Engineer to take ownership and scale our next-generation AI-driven customer experiences. You will be responsible for the continued innovation of our successful OneChef virtual assistant.In this role, you will be the key bridge between our advanced conversational AI and our deep personalization engine. Your mission is to ensure that every customer interaction is not just intelligent, but also personally relevant, price-aware, and optimized for customer engagement.Core ResponsibilitiesOwn & Scale Conversational AI: Take full end-to-end ownership of the OneChef virtual assistant. This includes model development, training, deployment, and continuous monitoring to improve conversational accuracy and user satisfactionInnovate with Generative AI: Design, build, and deploy new generative AI features on our Google Cloud stack, moving beyond simple Q&A to create truly dynamic, helpful, and engaging customer interactionsIntegrate Personalization & Pricing: Act as the primary technical collaborator with our Recommender System team. You will be responsible for designing and consuming APIs that pull real-time recommendations, customer engagement metrics, and price sensitivity data directly into the conversational logic of the OneChef chatbotOptimize Cloud Infrastructure: Scale and optimize our existing AI models and infrastructure on Google Cloud Platform (GCP) to ensure high availability, low latency, and performance for a rapidly growing user baseCollaborate with Product: Work closely with product, marketing, and data teams to translate complex business requirements (e.g., "promote this week's price-optimized combos") into seamless technical solutionsAnalyze & Iterate: Utilize our data (from sources like BigQuery) to analyze user behavior, identify new opportunities for engagement, and continuously improve the effectiveness of your modelsDrive research initiatives:○     Support research initiatives by exploring new algorithms, models, and techniques in LLMs and Recommender Systems○     Contribute to innovative ideas and solutions to address business challenges using AIQualifications (The "Must-Haves")Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related quantitative field2 - 4+ years of hands-on experience building, training, and deploying AI/ML models in a production environmentProven experience with Google Cloud Platform (GCP), specifically with AI/ML services (e.g., Vertex AI, Google Gemini models, Dialogflow)Demonstrable expertise in Natural Language Processing (NLP) and building conversational AI (chatbots, virtual assistants) from concept to productionStrong proficiency in Python and common ML libraries (e.g., TensorFlow, PyTorch, Scikit-learn, Hugging Face)Solid experience with MLOps principles and tools (e.g., CI/CD, containerization with Docker/Kubernetes)Preferred Qualifications (The "Nice-to-Haves")A strong conceptual understanding of recommender systems (collaborative/content-based filtering, matrix factorization) and personalization modelsDirect experience with Google BigQueryProfessional experience in the e-commerce or retail industryWhy Join Us?Real Impact: Work on a high-visibility product that is already a proven success and is central to the company's core growth strategyModern Tech: Get hands-on access to the latest from Google (Gemini, Vertex AI) in a real-world, large-scale applicationTalented Team: Join a fast-moving, data-driven team that is passionate about building the future of online retailHow to Apply: Please submit your resume and portfolio to tam.nguyen@seedcom.vn or phone: 0902.940.129Work Location: THE 678 Building, 6th Floor – 67 Hoang Van Thai, Tan My Ward, (District 7), HCMC (Phu My Hung)