Senior Application Support Analyst

What To ExpectWe are looking for a highly motivated Senior Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.What You'll DoUnderstand and own the end-to-end integration of Tesla's Software Application systemsWork directly with software developers and business users to understand issues and provide solutions in real-timeWork through tickets received from business users of globally distributed locationsCreate workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guidesSetup automation and monitoring process to optimize utilization of Software Application systemsWork as an incident commander of production critical calls that require coordination between cross-functional teamsWhat You'll BringDegree in an Engineering field or equivalent experience+4 years of support engineering experience working in a globally distributed enterprise level systems+4 years of working knowledge of SQL and relational database management system+1 years of experience with Python, Go or other software development language+2 years of experience with monitoring tools like Prometheus, Grafana, Splunk+2 years of experience with Incident management and Defect management ticketing toolsMust be able to understand integrated systems, API concepts and their dependenciesExcellent interpersonal skills, energetic and a self-starterStrong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitmentsIndividual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint), Tesla