Depot Desktop Support Engineer

About the Role:We’re looking for a CIS Deskside Support Engineer with strong hands-on experience in maintaining, analyzing, troubleshooting, and repairing computer systems (both Mac and Windows). The ideal candidate is tech-savvy, self-motivated, and passionate about providing exceptional customer support with minimal supervision.You’ll be the go-to person for resolving hardware, software, and network issues — ensuring smooth IT operations and high-quality end-user experiences.Key Responsibilities:Provide on-site and remote technical support for Mac and Windows environments.Troubleshoot and repair hardware, software, and network-related issues.Perform installation, configuration, and upgrades of systems and applications.Conduct regular asset audits and maintain accurate Tech Bar inventory records.Log and track all asset-related transactions in the ticketing system.Deliver exceptional customer service to all users, including executive-level staff.Provide basic support for network and AV equipment, identify issues, and coordinate vendor escalations when required.Create and maintain detailed documentation of processes, incidents, and resolutions.Skills and Experience:Proven experience as a Desktop or Deskside Support Engineer.Strong background in Mac & Windows support.Hands-on experience providing VIP and Executive-level support.Proficiency in network troubleshooting and connectivity support.Effective communication skills in English and the local language.Experience with ticketing and monitoring tools.Nice to Have:Experience with SCCM (System Center Configuration Manager).Familiarity with Microsoft Intune.Qualifications:A+ Certification or equivalent practical knowledge.Hardware / OEM warranty certifications.Apple (Mac) certification preferred.Understanding of ITIL processes and service management best practices.