Senior Assessment Officer

Are you ready to make an impact in the building and construction industry? We are seeking a dedicated Senior Assessment Officer to join our team at the QBCC office in the Gold Coast. In this role, you will work closely with our customers to assess, investigate, and make decisions relevant to building disputes, claims, licensing and unlicensed building works. If you have a keen eye for detail, and a passion for fair and effective resolution, this is the perfect opportunity to contribute to the safety and integrity of the building industry on the beautiful Gold Coast!Why the Gold Coast? The Gold Coast, located in South East Queensland approximately one hour south of Brisbane, boasts 70 kilometres of uninterrupted beaches and is bordered by lush hinterland and World Heritage-listed national parks. Known as Australia's favourite playground, the Gold Coast combines golden beaches, ancient rainforests, thrilling theme parks, and an exciting dining and cultural scene.Key Outcomes And AccountabilitiesAs the Senior Assessement Officer, you will: Assess, investigate, and make decisions within delegated authority across all relevant QBCC programs of work particularly:Building Disputes (post completion disputes, early dispute resolution);Home Warranty Insurance Claims; (Claim assessments, approvals and declinatures in accordance with relevant legislation and insurance policy conditions)Licensing Services (Licensing advice, licence renewals, building, trade contractor, service trade and owner builder applications);Be a key point of escalation for cases/matters deemed contentious, sensitive or complex in nature. Provide leadership, training, guidance and mentoring to team members to improve capability. Undertake quality assurance across case assessments to enhance decision making and consistency of service.Assist in the supervision of throughput of case loads with team members and work collaboratively with the management team across other Regional Service Centres to achieve determined output measures.Provide consumers, contractors and industry stakeholders with advice regarding building industry regulation administered by QBCC and represent QBCC before the tribunal and courts..Contribute to the ongoing review and development of QBCC's operation and performance.Support the regional team to deliver promotional, educational and stakeholder engagement activities and events through communication and administration duties.Contribute to and support the operations of the Regional Service Centre, including providing a face to face service to customers at the front counter, and support to your team in the provision of customer service.Why join QBCC?Generous 12.75% superannuation contribution with the option to salary sacrificeAccess to leave entitlements as well as accural of flex timeOpportunities for career development, training and mentoringA friendly, collaborative and supportive workplace cultureFitness PassportHow To ApplyTo apply for this exciting opportunity, please submit your resume, cover letter and a written statement (maximum 2 pages) on how you have demonstrated the capabilities outlined in the Candidate Attribute section of the position description.Occupational group Administration