Principal Business Analyst

Principal Business Analyst (Health Manager Level 4)Permanent Full-Time Opportunity to work from our modern offices in Chatswood, St Leonards, or Charlestown In-office presence with hybrid flexibility for work-life balanceAttractive salary, From $147,653 up to $ 175,917 + 12% Super + 17.5% annual leave loadingAccrue up to 12 extra days off per year + 4 weeks annual leaveIncrease your take home pay with salary packaging, meal allowance, fitness passport and moreJoin the team enriching health in millions of ways every day through digital innovationApplications Close: 11:59pm, 14th November 2025About Us – EHealth NSWAt eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.Guided by a Cloud First Strategy, we’re harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.About The OpportunityAs Principal Business Analyst at eHealth NSW, you will help make a real difference in healthcare through leading business analysis initiatives that drive organisational improvement and efficiency. You will provide strategic insight and ensure alignment between business needs and technology solutions.This role offers the opportunity to lead critical projects that improve service delivery and operational performance by providing leadership and guidance to a diverse team. You will work closely with stakeholders across the organisation to review and analyse business intentions, services, processes, and information needs to identify opportunities for change, deliver innovative solutions, and drive transformation initiatives that lead to measurable business improvements.In This Role, You WillProvide leadership and direction to staff in Business Analysis and effectively manage agreed service outcomes to ensure successful delivery and foster a performance-based, innovative, responsive, and customer-focused work culture.Provide expert advice using modern best-practice techniques on the feasibility and suitability of proposed solutions to optimise business performance.Lead and support critical IT projects, including planning and delivery across a portfolio of complex initiatives.Provide leadership and coaching to staff while managing operational issues to ensure continuous effective service delivery and maintain an accountable, customer-focused culture.Build and maintain strong working relationships with key stakeholders to support collaboration, information exchange, and effective issues management, influencing outcomes and strengthening partnerships.About YouWe are looking for someone who:Has extensive experience and a proven track record in leading the review and analysis of critical or highly complex enterprise processes or services within a large and complex service industry organisation, supported by relevant qualifications or equivalent experience.Demonstrates expertise in improving business performance through innovative business analysis solutions.Brings extensive experience in analysing, testing, and maintaining service management systems, as well as delivering complex project outcomes on time and to the highest quality standards, including the ability to identify and manage risks effectively.Need more information?Position descriptionFind out how we hire at eHealth NSW Check out our diversity and inclusion commitment Learn more about us at eHealth NSWWorking at eHealthBenefitsOur people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:Flexible work optionsProfessional growth and career developmentAllocated day off per monthSalary packaging Various health and wellbeing programs to support our teamHow To ApplyShare with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience.We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor, Zoe Newell, or the Hiring Manager, Louise Ebert, and quote REQ618893.Additional InformationThis recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.