Senior Business Manager, Enugu

Job DescriptionWhy Airtel Africa?At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.About The RoleThe job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.ResponsibilitiesIncrease Revenue earning customer net additions – Prepaid & PostpaidIdentify and formulate state sales strategies to help Drive gross additions Supervise health of acquisitions, compliance on activationsOversee activating connections as per the stipulated turnaround timesIncrease Revenue from the StateMeet the Revenue targets for Prepaid and Postpaid in the StateFocus on revenue growth through Data and Smartphone growth Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customersExpand Distribution Width and DepthIdentify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents Ensure expansions to align to dimensioned number of Active Easy Charge Outlets Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outletsNetwork Coverage & QualityNetwork optimization New Sites ROI and deployment Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within stateDeliver Showroom ExperienceIdentify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scoresEnsure provision of standard Infrastructure at state showrooms.Ensure showroom employees are up-skilled in industry training and certifications for the roleQualificationsEducational QualificationsBachelor’s degree in Management or related Social Sciences Masters in Business Administration would be preferred additional qualificationRelevant Experience & Functional / Technical Skills10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses. Relevant experience in Telecom industry is desirableResult OrientationGreat problem-solving skills Good communications skills. Good interpersonal skills