Senior Client Advisor

CLIENT ADVISORICONSIAM – Bangkok - ThailandHOW ARE YOU MAKING AN IMPACT?AS AN AMBASSADOR OF THE MAISON, YOU CURRATE UNFORGETTABLE AND PERSONALIZED EXPERIENCES.YOU ARE DEDICATED TO BUILDING LASTING RELATIONSHIP WITH CLIENTS, CONTRIBUTING TO THE BOUTIQUE’S SUCCESSWHAT ARE YOUR KEY RESPONSIBILITIES?Achieving Sustainable Business AmbitionsCommercial target:Achieve and exceed individual and boutique sales targetsUnderstand the boutique KPIs and follow related action plans defined by Boutique ManagementOperational excellence:Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standardsConfidently handle sales transactions, including processing payments, handling returnsParticipate in inventory management, including receiving, stocking, and securing products and accessoriesBuild operational knowledge on all digital toolsAdhere to our Maison commercial policy and rulesAdhere to security protocols and loss prevention measures to safeguard the boutique's assetsAssist with visual merchandising and product displaysCULTIVATE LASTING CLIENT RELATIONSHIPSProactively engage with clients entering the boutique, providing a warm and welcoming atmosphereIdentify client needs and preferences through active listening and thoughtful questioningDevelop and maintain strong, lasting relationships with clients through personalized communication and follow-upActively seek opportunities to expand our client network through referrals and targeted outreachMaintain client database and proactively manage client relationships to drive repeat businessInvite clients to private events and previews Provide exceptional after-sales service, including handling repairs, adjustments, and strap changesAddress client inquiries and resolve issues promptly and professionallyFacilitate communication between clients and Maison service centersGo the extra mile to ensure client satisfaction and build brand loyaltyTRANSMIT YOUR PASSIONProvide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specificationsPresent and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritageStay up to date on industry trends, competitor activities, and new product launchesRepresent the Maison with sophistication at exclusive eventsWork collaboratively with colleagues to achieve boutique goals and create a positive team environmentShare knowledge and best practices with team membersSupport and assist colleagues as neededActively participate in team meetings and training sessionsWHAT ARE YOUR DRIVERS?Passionate about luxury watchmaking High hospitality standard and dedicated to providing exceptional client experiencesCuriousHighly motivated and results-orientedRepresentative of Maison refined codesExcellent communication and interpersonal skillsPositive attitude and a strong work ethicSelf-confident, self-aware and trustworthyCommitted to exceed client expectationsWHAT DO YOU BRING TO THE TEAM?Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industryDemonstrated ability to cultivate and expand a network of high-net-worth individualsExcellent communication, interpersonal, and presentation skillsAbility to work independently and as part of a teamFluency in Thai. Other language is a plus