Senior Complaints Officer

PREVIOUS APPLICANTS WHO HAVE APPLIED IN THE LAST 6 MONTHS MAY NOT APPLYThe post holder is accountable to the Associate Director of Quality and Governance but report to the Concerns and Complaints Manager.The post holder will respond to compliments, concerns and complaints relating to services offered by Lewisham and Greenwich NHS Trust. The post holder will ensure that the most complex/high profile complaint case are managed in a sensitive and timely manner through close working with clinical and non-clinical staff across the Trust. This will include complaints that have exceeded initial timescalesThe post holder will ensure statutory and organisational requirements are met, that complaints are investigated thoroughly and impartiality and that all complainants receive a full, high quality and timely response in accordance with the Department of Health’s key principles of complaints handling. Listening Responding ImprovingOur People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 AspirationsImproving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership developmentWidening access (anchor institution) and employabilityImproving the experience of staff with disabilityImproving the EDI literacy and confidence of trust staff through training and developmentMaking equalities mainstreamFor further details / informal visits contact: Name: Krishna McCue Job title: Concerns and Complaints Manager Email address: krishna.devi@nhs.net Telephone number: 07467 689324