Senior Customer Care Co-ordinator (MJ000885)

该职位来源于猎聘 Mission/Purpose of the JobIn conjunction with the Edwards’s rules and practices, support sales team to fulfil internal customers’ requirements and meet customers’ expectations within Edwards. Work with other related departments to ensure the success and the consistency of the company's objectives. Main ResponsibilitiesCreate QuotationsCheck CRM opportunities for new equipment sales before quotationPrepare normal quotations within 1 working days according to department SLAEnsure Edwards T&C'S are referred in quotation phase.Order ProcessingExisting customer -100% correct order entry within 1 working days after receiving PO upon the correct approval procedure and availability of spec. file according to department SLANew Customer100% correct order entry within 2 working days according to department SLAForwarder, ship-to account creationShip-to address in Chinese System’s maintains and updates.Various orders creation with 100% correct, such as ZOR, L&E, ZDS&ZDI, ZKB, ZCC, etc.Customer Order upload in SAP without missing.SAP order changesMonthly order audit, checking points, and action required as well as follow upDocuments (proforma invoice, packing list, LC documents, etc) to support customers & business requirementsCustomer complaint handling via CRM or FracasEscalate and record any abnormal issues timely, proactively seek for solutions till it is closedRFQ create & Follow-up, MRF/CRF follow-up.Customer master format update.Job aid and procedure update.Tax invoice sendingAbnormal case follow-up.Monthly summary for tax invoice & Express sending out quantity and payment checking.Monitor and record performance for No, 3 market.TrainingNew job training or refresh training for systems (SAP, CRM, etc.)New job training or refresh training for related procedures or job aidsTraining for new projects, based on global timeframeSoft skill training according to personal development planSafetyAttend weekly safety meetingComplete Traccess training & test timelyOthersKinds of reports support business requirementsBack up of other colleaguesother assigned jobs Skills / Knowledge / ExperienceUniversity or college degree with major in business, trade and equivalentMinimum 8 years’ experience in customer service and supply chain field, foreign invested company is preferred, Knowledge of import/export procedures, LC, SAP experience will be an advantageFluent on verbal and written English, as well as hands-on knowledge of computer software (Word, Excel, PowerPoint….), etc.Other requirements (e.g. Language skills; competencies; expected travel requirements)