Senior Customer Service Agent I

Ecolab is seeking a Senior Customer Service Agent I to provide customer service support for Food and Beverage, Textile Care, and Life Sciences business units supported by North America Customer Service. This broader scope of responsibility significantly adds to the complexity and training required for this position.What’s In It For YouThe opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environmentsThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our bestWhat You Will DoAdhere to company and department policies and proceduresAchieve individual goals utilizing good time management skillsRespond promptly to daily calls and from multiple divisionsProcess DFO orders and inquiries between callsResearch and respond to customer and field complaintsReview and process orders placed via digital channelsPosition DetailsThe hours for this role will be set hours between 8am – 5pm (central time), Monday – Friday Minimum QualificationsHigh school diploma or equivalent6 months of Customer Service experiencePreferred QualificationsUndergraduate degree completed or in processStrong oral and written communication skillsAbility to work independently in a multi-division, fast paced environmentExperience with Microsoft Office Suite software (Excel, Word, Access, and Outlook)Knowledge of Ecolab’s policies and proceduresOur Commitment to a Culture of Inclusion & BelongingEcolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.