Senior Cybersecurity Advisor

Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.About The TeamRapid7’s Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Cybersecurity Advisor team, you are on the front-lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.About The RoleAs a Senior Cybersecurity Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs. Specifically, your focus will be to:Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's Managed Services and Rapid7's Support team when neededWork closely with Analysts and Scan Operators to convey recommendations to Rapid7 customersReview and generate high-quality accurate and contextual customer deliverables for complex technical accountsActs as an expert in industry attack trends and defenses, advising clients on best practices and strategic solutionsDrive customer optimization and usage through an expert understanding of Rapid7 productsDevelop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives on complex accountsOperate as the escalation point for junior advisors, driving the revitalization of customer health and satisfaction on escalated accountsGuide clients through findings and provide subject matter expertise for response activitiesProvide expertise in technology deployment and client onboarding processesGather client input and requirements across the Managed Services client base to influence Managed Services service roadmapTeach and mentor junior team members on technical concepts and service delivery best practicesAssist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer baseAnticipate potential risks and challenges in customer relationships and work proactively to address them before they escalateThe Skills And Qualities You’ll Bring IncludeBachelors Degree in Information Technology, or two or more years of related experience5-6 years of experience in Information Security Consulting or related disciplineIndustry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.Outstanding written and verbal skills in Japanese and EnglishExceptional interpersonal and communication skillsAbility to collaborate with cross-functional teams to drive impact and positive customer outcomesAdaptability and capability to navigate change and ambiguity Prior technology deployment and configuration experienceSignificant experience with security frameworks and conceptsExcellent project management and prioritization abilitiesSignificant experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defenseMastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)Accountability for outcomes and meeting commitments that deliver value for customersProblem-solving mentality with the ability to navigate complex situations independentlyCore Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.About Rapid7Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research–using these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 11,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.