Senior Director of Operations

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for ABM Industries. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.OverviewThe Senior Director of Operations will support our Education segment and provides strategic leadership, operational oversight, and business development across Texas. This individual is accountable for ensuring service excellence, client satisfaction, and financial performance across all business lines, including janitorial, engineering, maintenance, and specialty services. The Sr. Director will lead a team of operational leaders, drive continuous improvement, and foster a culture of safety, integrity, and innovation.Benefit InformationABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf)Key Responsibilities Strategic Leadership & GrowthDevelop and execute the regional strategy aligned with corporate goals and objectives. Drive revenue growth by expanding existing client relationships and developing new business opportunities. Oversee contracts and ensure profitability while maintaining service quality and compliance. Collaborate with senior leadership to establish long-term business plans, budgets, and forecasts. Operational ExcellenceEnsure operational consistency and service delivery across all accounts in the region. Monitor key performance indicators (KPIs), financial targets, and client satisfaction metrics. Champion best practices in safety, quality assurance, and sustainability initiatives. Identify opportunities for operational improvements and cost efficiencies. Client & Stakeholder ManagementBuild and maintain strong, trusted relationships with clients, stakeholders, and community partners. Act as an escalation point for client concerns, resolving issues quickly and effectively. Partner with business development teams to support proposals, bids, and presentations. Team Leadership & DevelopmentLead, mentor, and develop a diverse team of district managers, branch managers, and site leaders. Promote a high-performance culture centered on accountability, collaboration, and continuous learning. Ensure workforce planning and talent development initiatives align with regional needs. Support diversity, equity, and inclusion (DEI) initiatives across the region. Qualifications Education & ExperienceBachelor’s degree in Business Administration, Facilities Management, Operations, or related field required; MBA preferred. 10+ years of progressive leadership experience in facilities management, building services, or related industry. Proven track record of managing multi-site operations with P&L responsibility. Experience negotiating and managing large-scale contracts. Skills & CompetenciesStrong financial and business acumen with the ability to analyze data and drive results. Exceptional communication, presentation, and relationship-building skills. Strategic thinker with the ability to translate vision into actionable plans. Adept at managing change and leading organizations through growth and transformation. Commitment to safety, compliance, and operational excellence. OtherAbility to effectively lead a staff of direct reports. Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation. Self-starter and works well independently and as part of a team. Understanding of all facets of facilities roles. Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly. Skilled in directing activities and operations of others, including activities involving hazardous situations. Can quickly dive deep into business challenges and formulate and analyze problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics. Skills in relationship-building, teamwork, and collaboration. Positive attitude with a strong desire to learn and a continuous improvement mind-set. Strong working knowledge of Excel and other Microsoft Office products. Comfortable with routinely shifting demands. Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines. Ability to work independently in a fast-paced, dynamic, results-oriented environment.  Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality. Working ConditionsFrequent travel within the region (up to 50–70%). Office-based with regular site visits across client facilities. Ability to adapt to a fast-paced, dynamic environment with competing priorities. REQNUMBER: 129776ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.If you have questions about this posting, please contact support@lensa.com