Senior Engineer After Sales (Service Department)

About the RoleWe are looking for an experienced Senior Engineer (After Sales) or a fresh graduate who is eager to learn to join our Service Department. You will play a key role in supporting customers, resolving HVAC/chiller technical issues, and ensuring smooth service operations across local and international markets.What You Will DoProvide remote and onsite technical support for HVAC/chiller products.Lead advanced diagnostics, repairs, and testing for escalated cases.Work closely with R&D, Quality, and Production teams to drive product improvements.Prepare and maintain service documentation, manuals, and technical bulletins.Support warranty evaluations, parts verification, and replacement logistics.Manage SAP documentation (SO, DO, PGI) and coordinate shipments.Analyze service data and customer reports to identify trends and propose corrective & preventive actions (CAPA).What We’re Looking ForBachelor’s Degree in Engineering (Mechanical/Electrical/Electronics).Minimum 5 years’ experience in HVAC field service or technical support.Strong troubleshooting and problem-solving skills in chiller systems.Ability to read Chinese technical documents (speaking not required).Proficiency in Microsoft Office and SAP (preferred).Strong communication skills in English and Malay, with a collaborative team spirit.Why Join Us?Be part of a dynamic After Sales team driving customer satisfaction and technical excellence.Gain exposure to local and international markets.Work closely with cross-functional teams and build expertise in HVAC/chiller systems.**Kindly note that this position is open only to new applicants. Thank you for your understanding.**