Senior Experimentado - DocuSign support

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.Skills: Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details. Strong business process mapping skills. Ability to lead and facilitate client workshops and sessions. Comfortable engaging with clients on multiple implementations at the same time.Strong analytical, problem solving, facilitation, documentation, and communication skills. Ability to effectively manage a diverse project team and escalate performance issues to department leadership. Strong knowledge of solution implementation methodologies.The ideal candidate will have strong technical knowledge of the Adobe Experience Manager (AEM) platform.Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions.Hands-on experience supporting AEM sites, DAM, templates, components, dialogs, workflows, models, and services. Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies.Expertise with AEM Multi Site Manager and security best practices.Proficiency with Akamai CDN solutions, including hands-on experience with managing Akamai configurations and the ability to both diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platform.Responsibilities: End to end operational focus - Application, Productivity, Utilization, Quality, Incident, Problem & Service Levels Leading the implementation of service improvement tasks for support teams. People development, high performance leadership and motivation of team members.Requirements : Advanced or received student of systems engineering or related. Advanced English. Understand the importance of correct information management Knowledge of information security and data protection Correct management of information security