Senior Helpdesk Engineer (MSP + WFH + Benefits)

We're looking for a hands-on senior IT professional who can support clients at all levels while also leading or assisting with IT projects and driving innovative solutions.Our senior team members are critical to supporting our awesome clients and their users. They leverage industry-leading tools and expertise to resolve complex issues, prevent future problems, and improve client IT environments.This role is perfect for someone who enjoys solving challenging technical problems while also designing and implementing improvements that make a real impact.To apply and to submit your application visit our website https://remotepro.ph/Key ResponsibilitiesClient Support Provide technical support to clients via phone, email, and remote access—handling everything from basic troubleshooting to advanced escalationsDiagnose and resolve hardware, software, and network issues for multiple clientsPerform O365 and Windows administration, user account management, and access provisioningSupport and troubleshoot VOIP systems (e.g., 3CX)Manage and maintain RMM and PSA tools (e.g., Datto, Halo)Mentor junior engineers and provide guidance to improve team troubleshooting skillsProjects & InnovationLead or assist with IT projects, e.g cloud migrations, system upgrades, deployments, and process automation etcIdentify and implement solutions to reduce recurring issues and improve efficiencyDevelop and maintain PowerShell scripts to automate routine tasks and streamline operationsCollaborate with vendors and clients to plan, test, and deliver new IT solutionsDocumentation & CommunicationLog issues and resolutions accurately for future referenceCommunicate effectively with clients and vendors to ensure smooth resolutions and project deliveryRequirementsPrevious experience working in an MSP environment is a plusExcellent communication skills - able to have comfortable, friendly conversations in English without being overly formal or technicalStrong attention to detail and follow-through - "never let it go until it's solved."Demonstrable experience working with Windows systems (client/server) and O365 administrationProficiency in advanced troubleshooting methodologiesScripting skills, particularly in PowerShell, to automate tasks and improve efficiencyExperience with VOIP systems and a solid understanding of network infrastructureFamiliarity with RMM and PSA platforms used in MSP environments (e.g., Datto, Halo)We are heavy users of Office 365 and Azure, so you'll need to have solid experience and know the fundamentals or demonstrate skills in something very similar. Ability to handle difficult tasks, set proper expectations, and deliver solutions within a reasonable timeframeOut-of-the-box thinker - proactive, creative, and always looking to improve processesWillingness to go the extra mile to ensure client satisfactionAbility to "figure things out," even when facing new or unfamiliar technologiesBenefitsPermanent Work from HomeCompetitive SalaryHMOMental health programsMaternity Assistance thru HMO (female employees)Paid Vacation LeaveTechnology AllowanceInternet AllowanceWeekly PayoutCareer growth and advancement