Senior IT Support Specialist

ContourGlobal, a KKR Company, led by CEO Antonio Cammisecra, is an established Independent Power Producer (IPP) developing, acquiring, and operating electricity generation and storage assets worldwide. The company currently manages 5.3 GW of installed capacity across different power generation technologies and asset categories, with an additional 1 GW of renewables under construction and a further 9.8 GW under development.The operational footprint of the company extends to 18 countries across Europe, Africa, Asia, North and South America. The company has committed to speed up the decarbonization of its portfolio with a sustainable transition of its thermal fleet, the repowering of existing renewable assets and the organic development of new renewable projects. ContourGlobal boasts 20 years of strong collaboration with communities, institutions, and customers that benefit from its electricity supply through long-term contracts or innovative PPAs, coupled with energy management solutions.We are looking for a Senior IT Support Specialist, Sofia, Bulgaria (ContourGlobal Office).Job Summary:We are looking for an experienced Senior IT Support Specialist to join our Global IT Support team in Sofia. In a flat team structure, you will serve as a direct point of contact for end users—handling both onsite and global remote support. You will own the resolution of advanced technical issues across Microsoft 365, Azure, and Intune, support hybrid identity environments, maintain documentation, and contribute to service improvement initiatives.Key Responsibilities:Provide frontline support for end users globally, resolving complex incidents across Microsoft 365, Azure, and Windows endpoints.Administer and troubleshoot hybrid identity environments (Active Directory + Entra ID).Support and manage endpoint compliance, security baselines, and policies via Intune.Resolve issues in Microsoft 365 services: Exchange Online, Teams, OneDrive, SharePoint.Maintain and monitor Azure resources, identity roles, and policy enforcement.Interpret sign-in logs, audit logs, and compliance alerts.Contribute to internal documentation and drive continuous improvement of support processes.Collaborate with cross-functional IT teams when needed for complex cases.Qualifications and Skills:Education & Experience:Bachelor’s or Master’s degree in IT, Computer Science, or related field.Minimum 2 years in IT support, systems administration, or Microsoft cloud environments.Fluency in English (Spanish is a plus).Technical Skills:Identity & Access ManagementActive Directory and Entra ID (Azure AD): user/group management, hybrid syncMFA, Conditional Access, RBAC configuration and troubleshootingMicrosoft 365 Administration & Application SupportOutlook (mail flow, shared mailboxes), Teams (guest access, policies, calling),SharePoint Online, OneDrive (permissions, sync), Word, Excel, PowerPointLicensing, role assignment, policy enforcementEndpoint & Device ManagementWindows 10/11 deployment, configuration, and troubleshootingIntune: device compliance, configuration profiles, app deploymentEndpoint security: BitLocker, Defender, firewall, Windows Update for BusinessGroup Policy vs Intune policy awarenessAzure SupportBasic management of VMs, storage, RBAC, resource groupsMonitoring and interpreting alerts in Azure PortalTroubleshooting Azure-hosted service access issuesSecurity & ComplianceAudit log analysis, Microsoft Purview alerts, DLP, compliance policiesDevice compliance enforcement, Conditional Access blocksNetworking FundamentalsDNS, DHCP, VPN, VLANs, basic firewall troubleshootingScripting & ToolsPowerShell for automation and diagnosticsMicrosoft 365 Admin Center, Azure PortalSCCM and client patching (preferred)What Drives Your Application ForwardStrong diagnostic and troubleshooting skillsClear communicator with technical and non-technical usersSelf-driven, precise, and process-orientedComfortable working autonomously in a flat team without escalation layersOur Values«We» is our greatest assetWe respect and protect the environmentWe are doers, committed to doing things rightWe act with integrity and transparencyWe think and act like entrepreneursYou can find here more about our Purpose, Mission and Values.Working@CG:Flat team structure with full technical ownership and autonomyDirect impact on support quality and process improvementsExposure to modern cloud-first technologies (Microsoft 365, Azure, Intune)Competitive compensation and benefitsOngoing access to training and professional certificationsAs a globally integrated team, we push boundaries, work collaboratively, and remain agile in the pursuit of excellence. With an entrepreneurial mindset, we encourage initiative and innovation. At ContourGlobal you are an employee, and you are also an owner. Our Employee Ownership Program allows our employee-owners to make a difference and drive the right power forward and make clean energy the natural choice for all!Interested in joining our company?We know that skills and experience come in different forms, and we value diverse perspectives. If you’re excited about this role but you think you still need to learn some of the required skills, we’d still love to hear from you. You are much more than your CV, so come as you are and tell us who you aspire to become! The most important skills are collaboration, respect, trustworthiness and execution. So go ahead—apply, and let’s contribute to the new energy transition together!