Senior Manager, Accounts Receivable, EMEA

Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.Job DescriptionPrimary Function of Position:At Intuitive, we empower our team members to innovate, excel, and make a meaningful impact on the world of minimally invasive care and robotic-assisted surgery. As Senior Manager, Accounts Receivable for the EMEA region, you will play a pivotal role in driving operational excellence across a dynamic, multicultural region. This is a chance to lead a high-performing team, collaborate with passionate leaders, and directly influence the business.You’ll join an organization that values humility, teamwork, and continuous improvement, where your expertise will serve our mission to improve patient outcomes globally. Here, your leadership will be recognized, your ideas valued, and your career growth actively supported. If you are driven by making a difference, embracing innovation, and advancing the future of healthcare, Intuitive is the place for you.Roles And ResponsibilitiesSTRATEGIC LEADERSHIPDevelops and drives the AR strategy for EMEA, aligning with global finance goals.Represents AR function in senior-level, cross-functional meetings and business-critical initiatives.Influences organizational policies and decision-making processes by presenting relevant AR data, insights, and recommendations to senior management.Supports change across the organization to enhance the AR function, proactively identifying and leading opportunities for process improvement and innovation.CASH APPLICATIONCollaborates with our global cash application team in Mexicali.Ensures that we have an effective methodology and process in place for achieving world-class cash collection results. Resolves unapplied cash exceptions from the automatic cash application interface with the bank and resolves cash application disputes.CREDIT WORTHINESSEvaluates the creditworthiness of new/existing customers by conducting credit checks and financial analysis.Builds processes to ensure that we can efficiently manage credit evaluations through effective coordination with our customer finance, commercial enablement, and sales teams.Ensures that the Company has an effective methodology in place for evaluating, managing, and reporting on credit risk. Establish credit limits and terms in accordance with company policies and risk management strategies.Manages the LoC with banks and involved parties (customer, logistics, 3rd parties).Review allowance for doubtful accounts analysis and bad debt write-offs analysis.Monitors and manages aging accounts receivable to minimize bad debt and enhance cash flow.CUSTOMER ORIENTATIONBuilds strong professional relationships with key stakeholders and business partners. Fosters strong relationships with customers to understand their needs and ensure timely and accurate invoicing and collections.Handles customer inquiries and disputes professionally and efficiently, aiming for high levels of customer satisfaction. Collaborates with sales and customer service teams to address and resolve any billing issues at their root cause. Need to demonstrate the reduction of issues over time.Builds efficient processes for ensuring timely and accurate billings relating to our system, leasing, pay-per-use, instrument, and service sales.CASH COLLECTIONLeads and manages the cash collection process to ensure timely and efficient collection of receivables. Implements strategies to improve cash flow and reduce days sales outstanding (DSO). Develops and maintains effective collection policies and procedures.TEAM MANAGEMENTLeads, mentors, and develops a happy and high-performing AR team, fostering a collaborative and results-oriented work environment. Sets clear performance goals, conducts regular performance reviews, and provides ongoing coaching and support. Has strong project management practices in place to track the progress of the team and deliverables.Ensures team members are trained on best practices and company policies and encourage continuous professional development.REPORTING AND ANALYSISDevelops and reports key business metrics and provides trend analyses, with the objective of focusing on continuous improvement and world-class quality service, quality, and productivity.Prepares and presents regular AR reports, including aging analyses, DSO (Days Sales Outstanding), credit availability and AR trends for distribution to executive management.COMPLIANCE AND PROCESS IMPROVEMENTManages processes and procedures to ensure quality, consistency, and efficiency.Ensures adequate internal controls are in place and Company accounting policies are adhered to.Finds scalable solutions and works with our Global Shared Services teams and IT to leverage technology to drive automation.Ensures that the month-end accounting close is executed timely, including recording of journal entries, account reconciliations, and related analyses.Develops, maintains, and ensures ongoing compliance with SOX internal control documentation.Supports AR and Global Finance SSC initiatives and guidance, and the GFSSC mission and visionQualificationsRequired Knowledge, Skills, and Experience:Ability to build strong business partnerships with key stakeholders in the organization.Accountability, Teamwork, Excellence, Positive energy, Humility, Solution-orientedStrong leadership skills that can build a strong team for the long run.A bachelor’s degree in accounting or related field is preferred.Demonstrated ability to lead and build a world-class AR team.High working capacity, hands-on experienceFluent in English and French - German and/or Italian is a plusStrong technical experience in the AR transactional area (systems and processes).Proficiency in accounting software and ERP systems; experience with SAP and HighRadius is a plus.Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities. Exceptional customer service orientation and communication skills.Additional InformationIntuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.