Senior Manager, Operations – Narita Airport

The Senior Manager of Operations at Narita Airport will oversee one of FedEx’s most critical international gateways. This role is responsible for leading airport operations, driving efficiency, ensuring regulatory compliance, and delivering exceptional customer experience. Success requires strategic planning, strong leadership, and the ability to manage complex, multi-function operations in a dynamic, fast-paced environment.Key ResponsibilitiesOperational Leadership Direct daily airport operations including ramp, gateway, customs clearance, and linehaul activities.Customer & Service Excellence Champion FedEx’s commitment to world-class service by ensuring operational reliability and consistently exceeding customer expectations.Team Leadership & Development Recruit, mentor, and inspire managers and staff. Promote succession planning and ensure high team performance.Workplace Safety & Team Engagement Foster a safe, supportive, and high-performance workplace culture. Ensure safety standards are embedded in daily operations.Compliance & Risk Management Ensure adherence to aviation, customs, and FedEx standards. Support internal and external audits.Strategic Planning Develop and execute operational strategies aligned with FedEx’s global priorities and growth objectives.Continuous Improvement Monitor KPIs, resolve escalated issues, and drive ongoing improvement using Quality Driven Management (QDM) principles.Budget & Resource Management Prepare and manage departmental budgets. Optimize costs and resource allocation.Stakeholder Engagement Build strong relationships with vendors, government agencies, and internal stakeholders.Project Management Lead department-wide initiatives and support local/regional projects, delivering results on time and within budget.Qualifications Bachelor’s degree in Business, Logistics, Engineering, or related field Minimum six (6) years of relevant work experience, of which three (3) years are management experience Strong knowledge of airport operations, customs regulations, and compliance requirements Proven leadership, analytical, and project management skills Fluency in Japanese and strong English communication skills are essential for effective coordination with both local and global stakeholders Customs broker certification and prior FedEx operations experience are advantageousFor persons who applied via FedEx.com**Please be informed that only those who pass the screening will be contacted for further selection process. Your understanding highly appreciated.選考プロセスご応募いただいた内容をもとに書類選考を行い通過された方のみご連絡を差し上げます。何卒ご理解の程どうぞよろしくお願いいたします。FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.Our CompanyFedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.Our PhilosophyThe People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.Our CultureOur culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.