Senior Manager – Supply Chain Finance Operations

Job Title: Senior Manager – Supply Chain Finance OperationsLocation: DubaiDepartment: Transaction Banking / Trade & Supply Chain FinanceReports To: Head of Trade & Supply Chain Finance Operations / Head of OperationsJob PurposeThe Senior Manager – Supply Chain Finance Operations will be responsible for leading, managing, and optimizing the end-to-end operational processes of the bank’s Supply Chain Finance (SCF) portfolio, ensuring efficiency, risk control, regulatory compliance, and superior client service.This role will involve oversight of operational delivery, process transformation, and technology enablement for SCF products, while supporting business growth across corporate and institutional client segments in UAE and the wider Middle East region.Key Responsibilities1. Operational ManagementLead and manage daily operations of the Supply Chain Finance function, including invoice processing, payment execution, reconciliation, and exception management.Ensure all SCF transactions are processed accurately, on time, and in full compliance with internal policies and regulatory requirements.Oversee onboarding of suppliers and buyers onto SCF platforms in coordination with Relationship Managers and Implementation teams.Monitor and manage end-to-end workflow efficiency, ensuring adherence to agreed Service Level Agreements (SLAs).2. Risk & ComplianceMaintain strong operational risk controls in line with bank and regulatory frameworks (e.g., AML, KYC, sanctions screening, trade compliance).Proactively identify, assess, and mitigate operational and fraud risks within SCF activities.3. Process Improvement & TransformationDrive process automation, digitalization, and continuous improvement initiatives to enhance operational efficiency and client experience.Collaborate with Product, Technology, and Transformation teams to design and implement workflow enhancements and platform upgrades.Establish and monitor Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) for SCF operations.4. Stakeholder & Client ManagementAct as a key liaison between operations, product, relationship management, and technology teams.Support client implementations and onboarding for new SCF programs, ensuring seamless execution.Provide subject matter expertise (SME) and operational insights to business development and product teams during program structuring.Handle client escalations and ensure resolution of operational issues promptly.5. People Management & LeadershipManage, coach, and develop a high-performing SCF operations team.Foster a culture of excellence, accountability, and continuous learning.Ensure proper training and knowledge dissemination within the team on SCF systems, products, and policies.Qualifications & ExperienceEducation:Bachelor’s degree in Finance, Business, Economics, or related field.Master’s degree or professional certifications (CDCS, CITF, CSDG, or equivalent) preferred.Experience:Minimum 8 years of experience in Trade Finance / Supply Chain Finance operations within an international bank.At least 5 years in a managerial or supervisory capacity.Proven experience managing large-scale SCF operations platforms (e.g., PrimeRevenue, Demica, Taulia, or proprietary systems).Strong understanding of trade finance instruments, risk controls, and supply chain financing structures.Technical & Soft Skills:Strong analytical and problem-solving skills.Excellent communication and stakeholder management skills.Proficiency in SCF platforms, core banking systems, and data analytics tools.Strong leadership and team development capabilities.Ability to manage multiple priorities under tight deadlines.Key CompetenciesOperational Excellence & Process DisciplineStrategic Thinking & ExecutionRisk & Control MindsetClient-Centric OrientationDigital Transformation FocusLeadership & People DevelopmentCollaboration & Influencing Skills