Senior Manager, Transformation

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.About TMF GroupTMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. With a global presence and deep local expertise, we serve a diverse portfolio of international and domestic clients.About the job:As we enter into the next phase of our digital transformation, we are looking for a talented senior manager with projects/improvements/technology/operational experience background driving improvements to further unlock value and profitability, while also setting up the organization for scalability with forecasted growth, implementing global and regional changes, and solving other operational issues. This compliments TMF’s journey to leverage innovative technologies, to strengthen our product offering, high quality service model, to elevate the brand. The role will utilize technology and data to improve the internal processes and client experience delivery model within fund administration for investment managers in North America, especially in the US. This includes, but is not limited to, Workflow tool deployment, Robotic Process Automation (RPA) implementation, new core ERP deployments, operational process changes, technology requirements gathering and organizational construct analysis.Note: We are open to either Halifax or Toronto.Key Responsibilities:In this role, the successful candidate will need to:Lead complex projects to deliver within quality, time and cost constraintsAct as a trusted partner to the Managing Directors to define operational KPI's, and methods of measurement, while building out resource planning modelsIdentify and improve operational data quality and consistency; increasing its use to drive improvements across the businessProvide regular, accurate and appropriate reporting to key stakeholdersBuild relationships with global technology and digital teams to streamline and improve delivery, and technology usage across delivery teamsLeverage Operational Excellence expertise to drive improvements in automation, process improvement This role reports to the Market Head of Operations & Technology - North America & Caribbean.Lead and control the execution of programs through: analysis, design, implementation, hyper-care and benefits realization phasesAssess, plan and support the projects related to new systems, workflow tool and RPA implementation from business perspectiveIdentify, mitigate and manage, program related risksIncorporate quality review and governance processes Identify and quantify improvement opportunities, and implement solutions using change management techniques to influence and train teamsDefine and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changesBuild and maintain relationships with stakeholders who have accountability for program executionWork with the automation team to leverage market knowledge for local implementations Provide regular, accurate and appropriate reporting to the different stakeholdersEstablish effective reporting on program benefits, progress, risks and issuesContribute to governance meetings, reporting to local leadership and Regional Executive Committee MembersContinuously measure and assess the effectiveness of the projectsPerform recurring performance management analysis and support business leaders in leveraging data in business operations and decision making Act as a trusted partner who works closely with the Managing Directors to define operational KPI's, and methods of measurement to improve resource planning to workloadEstablish clear and measurable metrics to help drive operational improvement across the businessEnsure data quality remains accurate, timely and consistent to feed into operational metricsPerform recurring performance management analysis and support business leaders in leveraging data in business operations and decision makingContinuously prioritize needs of business with focus of improvement initiativesEnsure changes focus on improved quality of deliveryKey RequirementsExperience:7+ years leading complex programs, involving system, process or organizational change5+ years Leading technology implementation from need identification to design and roll-out5+ years in Process redesign and Organization re-structuringCommunicating with and influencing C-Suite stakeholdersExceptional organisation skillsUsing analytical and problem solving skillsExceptional written and spoken English QualificationsDegree in Business Administration or related subjects preferred Applications (desired)Data & Dashboards - business knowledge of PowerBI or Tableau,MS Suite - Excel, PPT, Word, VisioProject Management qualifications or similarLean Six SigmaComp range: 120-170K CADWhat’s in it for you?Work with colleagues and clients around the world on interesting and challenging work.We provide internal career opportunities, so you can take your career further within TMF.Continuous development is supported through global learning opportunities from the TMF Business Academy.Making an ImpactYou’ll be helping us to make the world a simpler place to do business for our clients.Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.A Supportive EnvironmentStrong feedback culture to help build an engaging workplace.Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.We’re looking forward to getting to know you!