Senior Operations Specialist - Trade

Job DescriptionPRIMARY PURPOSEOperations specialists, to fill a full operations role in the booking process, working in hand with the Travel Designers, but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the Travel Designer. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors. Team worker and ability to interface with various departments.This position is based in Johannesburg or Cape TownDetailed ResponsibilitiesDevelop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to dateReconfirm all services as per the Wilderness Safaris Terms & ConditionsKeep updated with all WS and AP product updates, as well as technology updatesContact suppliers in writing to confirm or cancel relevant services giving them all special requirementsMaintain booking file (electronically) which has been processed by the Travel DesignerEscalate complaints that could negatively affect long-term relationships, to relevant Managers Feedback to all properties where guests are due to travel to mitigate complaints down the lineCANDIDATE PROFILEQualificationMatric certificate – with maths (minimum standard grade or above)Tertiary certificate in Travel & Tourism/hospitalityExperienceMinimum of 6- 7 years’ experience in Travel and TourismComputer Literate (Microsoft Office, Email, Teams, Excel, Internet browsers)Excellent product and geographic knowledge on Southern & East AfricaPersonal or educational travel experience advantageousSkillsSkills: Excellent communication skills in English, both written and oralExcellent attention to detail and accuracy in data capturingA good financial understandingInterestsA passion for wildlife and a commitment to sustainability and conservation.Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303Apply