Senior Product Manager - Merchant Experience

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.The OpportunityAs the Senior PM for Merchant Experience, you'll lead the transformation of the entire merchant journey at Paramount Commerce. Today, merchants experience fragmented touchpoints and manual processes requiring SQL queries. Tomorrow, they will experience product-led, self-service excellence that delivers value in hours, not weeks.This isn't about optimizing individual features; it's about orchestrating the complete merchant experience. You will drive the evolution from sales-led, support-dependent onboarding to a true platform where every touchpoint reinforces why merchants choose us. Your mission is to turn our merchant experience from a competitive risk into our primary growth engine.What You'll DoMerchant Experience Strategy: Own the end-to-end merchant journey from pre-sales through post-launch operations. You will develop and execute a product-led growth (PLG) strategy that enables self-serve onboarding, accelerates time-to-value, and drives measurable improvements in merchant satisfaction and retentionSelf-Service Platform & Portals: Drive the transformation from manual, SQL-based configurations to a unified, self-service merchant and admin portal. This will become the single source of truth for all payment operations, eliminating operational bottlenecksMerchant Intelligence & Analytics: Build and own the comprehensive merchant analytics framework. You will create executive-level dashboards that track the KPIs that matter: activation rates, time-to-first-transaction, feature adoption, and satisfaction scoresCross-Functional Orchestration: Act as the central champion for the merchant, identifying friction points and orchestrating solutions across Product, Commercial, Marketing, and Operations. You'll build a platform architecture that enables other product teams (Risk, Payment Rails) to expose their capabilities without creating a fragmented experienceWho You AreA Product-Led Strategist: You have 5+ years of B2B platform or fintech PM experience. You have a proven track record of building product-led growth motions and can speak from experience about transforming sales-led processes into self-serve, high-growth enginesA Merchant Journey Orchestrator: You are an expert at customer journey mapping. You know how to identify systemic friction across touchpoints and, most importantly, how to coordinate cross-functional teams (Product, Commercial, Ops) to solve themAn Analytical Platform Builder: You have a strong analytical foundation and hands-on experience building metrics frameworks and dashboards. You understand portal architecture, reporting systems, and how to build self-service platforms that scale without linear headcount growthA Cross-Functional Influencer: You have exceptional stakeholder management skills and executive-level communication. You can act as the voice of the merchant, build consensus across departments, and present a data-backed strategy with confidenceWhat Success Looks LikeIn 6 months: You've launched the merchant experience analytics framework with clear KPIs tracked across the journey. Your self-serve onboarding pilot has reduced time-to-first-transaction from weeks to days for the first cohort of merchantsIn 12 months: Your product-led onboarding motion now handles 40% of new merchant activations without sales intervention. The executive dashboard provides real-time visibility into merchant health, and the portal platform is being used by other product teamsIn 18+ months: Merchant experience has become our primary competitive differentiator in enterprise sales. Your PLG motions are contributing 25% of new merchant revenue, and the platform architecture has proven it can scaleWhy Paramount Commerce?Competitive salaryGenerous Vacation & Summer FridaysHealth & Dental Benefits from Day 1Wellness Spending AccountRetirement savings matching planRemote / Hybrid work (Thursdays in office for GTA team) Birthday Day OffQuarterly Socials Volunteer Days to give back to our community Parental leave top up programAt Paramount Commerce, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Don't worry if you don't check every box. If you're excited about this role and think you'd be a good fit, we encourage you to apply.We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments. Accommodations are available on request for candidates taking part in all aspects of the selection process.