Senior Project Management Partner

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionAt Visa, we are passionate about making a difference. We lead the way in disrupting fraud from multiple vectors. In this role you will be joining an exciting, innovative business new to the Visa family.At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.The OpportunityWe are looking for an experienced Senior Project Management Partner to join our PMO team as we provide leadership over complex customer projects delivering cutting-edge machine learning technology.This is an opportunity to work with a team that takes pride in providing exceptional customer experience when delivering solutions which have a real business impact. We deliver a range of projects sizes to customers across the finance industry worldwide.The PMO team are a collaborative and supportive team of leaders, continually looking for ways to enhance the company and proactively get involved in solving problems. This is an opportunity to use your skills and experience to help us make real change which improves the way we work, ultimately having a positive impact for Featurespace, our people and our customers.ResponsibilitiesIn your role as Senior Project Management Partner, you will help us achieve our goals and deliver success on behalf of our customers by leading an expert team in delighting the customer throughout the lifetime of their engagement with delivery. Achieving strong project outcomes through effective Project Governance, driving team and customer collaboration to provide and exceptional Customer Experience, with realized benefits to both Featurespace and the customer.Occasional travel to customer sites will be required as you build strong trusting relationships, keep our customers delighted with our service ultimately to lead to deployment and go-live of our ARIC Risk Hub.You will be working with our LAC team and our customers in both Spanish and English and able to translate on behalf of technical teams in resolving customer issues.Some of the responsibilities of the Senior Project Management Partner include:Application of effective Project Management of multiple (medium to large) implementation projects concurrently for Featurespace customers, ensuring all project objectives are met through delivery of the project as per the customer Contract and Statement of Work (SoW)Provide solid project governance including planning, risk and issue management, budget management, communications, scope and owning contracts and commercialsDelight the customer by building trusting relationships, maintain open and honest regular communication, delivering on promises and performing outstanding stakeholder managementLead the project team by setting vision, communicating effectively, providing mentorship and coaching and fostering development opportunities for team membersProactively contribute to the PMO team and Featurespace organization bringing in your own skills and experience to solve problems, improve processes and develop ideasOccasionally flex into a Program Management role for some of our larger accounts as is requiredUtilize existing skills, expertise and initiative to enhance the PMO function and mentor/coach members of the PMO and wider delivery teamsThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. QualificationsQualificationsBasic Qualifications2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)Preferred Qualifications3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)Skills and ExperienceMust havesExperienced Senior Project Manager with strong track record of successful projects and delighting customers for a range of project types and sizesFluent in both English and Spanish and confident in conducting meetings between the two languages on delivery-focused topicsExtensive experience of software delivery / systems integration projects, preferably in a consultancy role, to external customers through contract, delivering to a Statement of Work and managing change through a Change Request processDemonstrated ability to handle multiple concurrent projects and prioritize appropriatelyPMI and/or Prince 2 expertGood knowledge of PMI, Prince 2 and Agile required in order to both deliver and flex to customers' internal approachesKnowledge of some Program Management methodology and ability to apply to delivery. E.g. MSPStrong proficiency with project management software such as Microsoft Project, as well as other collaborative tools such as SharePoint, Microsoft Office Suite and SlackIs a proven leader, both in a project team as well as the PMO, using own initiative to solve problems and is highly proactive in their approach to their teams and customersAbility to communicate well internally and with customers, adapting fluidly to different audiences - ranging from highly technical personnel to non-technical business owners and from SMEs to C-SuiteProven track record of learning technical skills quickly and understanding systems and a moderate level to be able to effectively communicate and troubleshoot with project teams and customersExtensive customer-facing experience and able to build relationships which focus on building trust and delighting our customersExperience working in a vendor relationship, understanding nuances in project management between that and the customer's internal project managementSolid business acumen and understanding of a company's financial practices and how projects impact/interact with theseGreat to havesSome experience of Program management idealPrevious experience working in the Finance/Fraud industry and a base understanding of core industry knowledge preferredSome project management qualification or accreditation preferred. E.g. PMP, Prince 2 or APMPYour qualitiesPassion for delighting customersIntegrity, Openness and HonestyAttention to detail, excellence and qualityFocus on personal development, always looking for feedback and opportunities to grow and learn new skillsTakes responsibility and accountabilityShares knowledge, enjoys developing others and enhancing the company with own knowledge and experienceEnthusiasm and open mindsetFriendly, personal and collaborativeLooks for success in those around them, not just their ownA proactive approach and can-do attitude to work in a changing and flexible environmentAdditional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.