Senior Quality Assurance Specialist

QA Senior Specialist📍 Location: Maadi Technology Park🕒 Employment Type: Full-TimeAbout the Role:We’re hiring an experienced QA Senior Specialist to ensure our call center maintains the highest quality standards. This role involves auditing calls, evaluating agent performance, and driving continuous improvement across our patient service teams.Key Responsibilities:Audit calls and evaluate agent performance for accuracy, professionalism, and compliance.Provide constructive feedback and individual improvement plans.Conduct regular calibration sessions and maintain QA standards.Recommend process enhancements to improve the overall patient experience.Requirements:Bachelor’s degree.3+ years of experience in Quality Assurance within a call center environment (preferably healthcare).Excellent analytical, communication, and coaching skills.Fluent in Arabic and English.📩 Join us and play a vital role in enhancing service quality and ensuring an exceptional experience for our patients. (hr@iconceptsbs.com)