Senior Sales Operations Specialist

Job Summary: The Senior Sales Operations Specialist provides administrative and operational support to the sales team to ensure efficient sales processes and excellent customer service. This role serves as a key liaison between sales, customers, and internal departments, managing documentation, data, and coordination to support revenue growth.Key Responsibilities: Prepare and process sales orders, quotations, contracts, and invoices accurately and in a timely manner.Provide daily administrative support to the sales team, including follow-ups and coordination.Coordinate with internal departments such as finance, logistics, and operations to ensure smooth order fulfillment.Maintain and update customer and sales data in spreadsheets and internal systems.Generate regular sales reports, dashboards, and performance summaries.Track sales activities, targets, and pipeline status.Act as a point of contact for customers regarding order status, documentation, and general inquiries.Handle customer requests and resolve issues by coordinating with relevant internal teams.Ensure professional, accurate, and timely communication with clients and stakeholders.Ensure all sales documents are complete, accurate, and properly filed in compliance with company policies.Support compliance with internal procedures and assist with audits or internal reviews related to sales documentation.Requirements: Bachelor’s degree in Business Administration, Commerce, or a related field.1–3 years of experience in sales administration, sales support, or a similar administrative role.Strong organizational and time-management skills with high attention to detail.Proficiency in MS Office, especially Excel, Word, and PowerPoint.Strong written and verbal communication skills in English.Ability to multitask and work effectively under pressure in a fast-paced environment.