Senior Specialist – Corporate Reputation Management

About the RoleYou will be responsible for monitoring and managing the company’s digital and traditional reputation, identifying risks early, coordinating cross-functional responses, and providing management with regular reputation insights and reports.What You’ll Do • Monitor online content about the company, brand and executives (social media, news, forums, review sites). • Detect misleading, defamatory or harmful posts and gather evidence securely. • Classify findings by impact level; recommend actions or escalations. • Manage content removal/reporting processes on platforms such as Meta, X, Google, YouTube, LinkedIn, TikTok. • Work closely with Legal and Communications teams on official complaints, statements or corrections. • Manage user review platforms (Şikayetvar, Google Reviews) and accelerate resolution processes. • Prepare monthly, quarterly and annual reputation reports (reputation score, sentiment ratio, trends, crisis insights). • Contribute to AI/automation-based monitoring system improvements. • Support the Crisis Committee during crisis situations.What We’re Looking For • Bachelor’s degree in relevant Engineering fields. • 5+ years of experience in social media analytics, digital monitoring or reputation management. • Strong knowledge of platform APIs, monitoring tools, reporting and complaint workflows. • Understanding of sentiment analysis, topic classification and trend analytics. • Awareness of legal processes related to defamation, slander and content removal. • Advanced Excel and analytical tool proficiency. • Completed military service (for male candidates). • Strong analytical thinking, attention to detail, teamwork and result-oriented mindset.