Senior Support Engineer 1

OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.This role is based in Poland on a remote basis, so we are able to consider all candidates that are eligible to work in this region.ResponsibilitiesYour Future TeamThe team is filled with talented, technical individuals that are excited to be building the Atlassian service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our products as well as our customer's overall success. We all enjoy the interactions with the customers, problem-solving, and actively championing for customers within Atlassian. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.In this role you willWork directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to CloudJumping on to calls with customers to provide updates on migration.Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration projectContribute to the creation and review of knowledge articlesParticipate in release readiness activitiesQualificationsYour backgroundDeep expertise in technical customer support supporting large enterprise environments and high-touch customersDatabase expertise advanced SQL and database management skillsProficient in scripting and automation (Python, Bash/Shell)Experience with Identity and Access Management (IAM) / Authentication & Security Protocols strong knowledge of SSO, SAML, LDAP, Active Directory, and SSLExperience with systems Integration & Observability / Automation hands-on experience with Splunk, APIs, and REST integrationsSkilled across operating systems Linux, Unix, and Windows operating systemsSolid networking fundamentals with JVM/Java support experienceSolution oriented proven ability to troubleshoot, learn new technologies, and drive technical excellenceStrong collaborator collaborative team player, effective across diverse roles and functionsExperience with server-to-cloud migrations is a plusBenefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh .