Senior Technical Support Engineer

Build Your Career at InformaticaWe seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.Senior Technical Support. DubaiWe're looking for an Senior Technical Support candidate, to join our team in Dubai, United Arab Emirates. This is hybrid work schedule.You will report to the Manager, Customer Support.You will troubleshoot and resolve complex issues with Informatica products, report bugs to R&D, and support customer installations and training for technical users.Your Role Responsibilities? Here's What You'll DoProvide best in class technical support to customers, partners, and internal teams.Managing customer issues and escalations within our SalesForce CRM systemManage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.Work with regional partners on proactive support, enablement, and guidance.Follow up on actions in a timely manner.Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.What We'd Like to SeePassionate about exceptional customer successAnalytical, troubleshooting, and problem-solving skillsProficient in Java with proven programming experienceExperience debugging Java or other OOP languagesSolid understanding of relational databases, especially Oracle and MS SQL ServerFamiliar with Windows and Linux (Red Hat, SuSE) operating systemsKnowledge of Cloud platforms like Azure, AWS, or GCPExperience with Open API Specification (Swagger) and web services (REST, SOAP)Some network troubleshooting experienceExcellent English language skills, fluency in Arabic is desirableRole EssentialsMinimum 5+ years of industry experience in supporting mission-critical software components; exposure to cloud native applications/architecture is a strong plusBA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experienceMinimum 5+ years of relevant professional experiencePerks & BenefitsComprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plansFlexible time-off policy and hybrid working practicesEquity opportunities and an employee stock purchase program (ESPP)Comprehensive Mental Health and Employee Assistance Program (EAP) benefitOur DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™