Senior Technical Support Officer

Our Employee Value PropositionAdvancing our People.Advancing our World.At CrimsonLogic, we put your Career and Well-being first.We are committed to advancing your career through a full spectrum of professional Development programs with the support of a strong Total Rewards philosophy that focus on your well-being.We believe that by investing in each and every one of our employees’ professional and personal growth, we can collectively make a positive impact on the world as we strive for greatness together in a nurturing and inclusive workplace.Role Purpose(s)The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.Key AccountabilitiesMonitoring network performance and addressing any anomalies or issues promptlyResponding to technical inquiries and providing solutions to network-related problemsJob Responsibilities & DutiesOperates and monitors all systems, applications, network and telecommunication line usageFault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant partiesPerform and execute user service requests in accordance with QMS standard.Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)Day-to-day data center Physical Security Controller to maintain proper security within the data centreMaintains and monitors usage of storage media, stationery, etc.Generate inventory and statistical reportsMust be willing to work 24x7 12hr shiftsAny other duties as and when assigned.Key Job Competencies Good analytical SkillsResult orientedGood communication skillsTeamworkEducation RequirementsDiploma in Information Technology, Computer Science, or a related field from a local PolytechnicWorking Experience RequirementsBasic knowledge in PC operations and computer networking.Experience in computer operations environmentSkills RequiredStrong problem-solving skills and attention to detail.Excellent communication skills, both verbal and written.Ability to work independently and as part of a team.Windows and Linux KnowledgeITIL FoundationSolid knowledge of Linux operating systems (e.g., Red Hat, CentOS, Ubuntu, Debian).Experience with basic system administration tasks, including user management, software installation, and package management (e.g., yum, apt).Familiarity with command-line tools and shell scripting.CrimsonLogic is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds and create an inclusive workplace for all employees to develop and build their career with us.