Senior Value Expansion Manager

Role DescriptionIdentify customer training requirements and deliver customer trainingCoach customers and share knowledge (education)Identify and resolve customer pain points (troubleshooting)Replenish and control customer inventoryBuild image and brand in eyes of customer“Sell” or reinforce Abbott’s total solution value offeringCollect and transmit VOC (Voice of Customer)Contact distributor for certain business opportunityManage VPT process for new instrument opportunity (Value Expansion).Renewals of most of the assigned accounts (adhering to standard renewals procedures)Menu expansion (utilization of existing products; new product launches)Service salesProduct promotionForecast and Order managementIdentify/open door for opportunity to expand offering into other departments (prospecting, not doing)Spare parts managementNew assay applicationsRequirementBachelor’s degree or equivalent relevant experience required.Bachelor’s degree in Clinical Laboratory/Bio Medical / Engineering /Medical or Commercial is preferred. Practical interfacing with customersStrong people management and communication skillsTrouble shooting/problem solving skillsComputer skills (word, excel, power point, internet savvy)Shows ability to prioritize without helpNegotiation skillsStrong sales skillsStrong work ethicService-mindedCustomer orientationBasic application know-how