Service Advisor

We are looking to hire a Service Advisor on behalf of an Automotive Company in Basra. The Service Advisor is responsible for welcoming customers, promoting a professional and efficient service image, and ensuring all customer needs are met promptly and accurately. This role involves communicating service requirements, preparing accurate job documentation, estimating costs, and keeping customers informed throughout the repair process - maintaining customer satisfaction and trust in the service operations.Main Duties & Responsibilities:Greet customers and accurately identify their service needsEnsure all vehicle-related documents (license and insurance) are ready before vehicle inspectionProvide customers with cost estimates and secure approval before proceeding with repairsRecord all customer information and service details clearly and accurately on the Job CardEnsure replaced parts are properly stored in the vehicle and that work areas remain clean and organizedHandle telephone service inquiries professionally and provide accurate informationMaintain a clean and welcoming reception area at all timesEnsure job card instructions are clear and understandable for techniciansVerify warranty coverage and inform customers of their rightsCoordinate with the Workshop Controller to schedule appointments and optimize shop workloadMaintain strong knowledge of company products, services, prices, and current promotionsPromote additional services to maximize customer satisfaction and service profitabilityRequirementsBSc. in Mechanical Engineering, MechatronicsMinimum 3 years of experience in a similar fieldPrevious experience as a Service Advisor or in a customer service role within the automotive industryFluency in Arabic and Intermediate English is required