Service Assessor Support - Service Standards Team (Ref: 11518)

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the HumberJob SummaryThis position is based NationallyJob DescriptionService Assessor Support - Service Standards TeamLocation: National*Closing Date: 16th November 2025Interviews: W/C 1st December 2025Grade: SEO(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)Salary: *please see T&Cs for pay policies and further infoLondon: £49,325 - £53,081National: £42,914 - £46,182Working pattern: full-time, part-time (min 30 hours), flexible workingContract Type: PermanentVacancy number: 11518We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAPAbout The RoleWe’re recruiting Service Assessor Support roles here at Justice Digital, to be part of our warm and collaborative Service Standards Team .Service Assessor Support professionals help the Service Assessor evaluate the quality and value of digital services, ensuring alignment with Government and Ministry of Justice (MOJ) standards throughout the service lifecycle. They work alongside the lead service assessors to assess digital services against the service standard.To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025Key ResponsibilitiesDevelop in-depth knowledge of Service Standard Assessments and become a subject matter expert. Have a good understanding of the service lifecycle, being able to work with delivery teams in any phase of service delivery.Working with the Service Assessor you will help support Digital Delivery teams and understand their problem space to achieve departmental goals.Organise and maintain assessment documentation, document assessment evidence and help draft reports.Coordinate meetings related to service assessments, contribute to discussions and attend meetings on behalf of the Service Assessor when required.Organise and maintain records of assessment activity and communicate them effectively to relevant stakeholders.Help ensure that services meet quality standards by reviewing evidence and providing feedback.Monitor progress and escalate issues as needed, reporting on service delivery phases and support with drafting final reports.Raise the awareness of how the standard should be applied during digital delivery.Engaging and communicating effectively with all colleagues and stakeholders, including business areas, external stakeholders, across cross-functional teams, and Ministry of Justice (MoJ) teams. Interacting with cross-government service activity and being actively engaged in the MoJ Service Community.Engaging in self-development and the development of others. You may line manage an Assistant Service Standard Assessor (ASSA), have a mentor, or be a mentor to an ASSA/less experienced assessor.If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!Benefits 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours. A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms Staff have 10% time to dedicate to develop & grow Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates) 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! Wellbeing support including access to the Calm app. Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT Bike loans up to £2500 and secure bike parking (subject to availability and location) Season ticket loans, childcare vouchers and eye-care vouchers. 5 days volunteering paid leave.Some offices may have a subsidised onsite Gym.Person SpecificationEssential criteria:Proven experience working as part of a User Centred Design or Digital multidisciplinary team.Good understanding of government service standards.Excellent analytical and problem-solving skills. Uses evidence and insight to identify improvements, risks, and opportunities.Demonstrates excellent communication and interpersonal skills, with the ability to convey complex information clearly and persuasively to a range of audiences, including stakeholders.Builds positive working relationships by being collaborative, reliable, and respectful of others’ contributions. Actively shares knowledge and ideas, supports colleagues to achieve shared goals, and is willing to step in and help where needed to ensure collective success.Strong organisational skills, with the ability to manage multiple tasks and priorities, whilst maintaining a commitment to quality.Willingness to be assessed against the requirements for BPSS clearanceWe welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.“The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. “Service Assessor Support - Service Standards TeamLocation: National*Closing Date: 16th November 2025Interviews: W/C 1st December 2025Grade: SEO(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)Salary: *please see T&Cs for pay policies and further infoLondon: £49,325 - £53,081National: £42,914 - £46,182Working pattern: full-time, part-time (min 30 hours), flexible workingContract Type: PermanentVacancy number: 11518We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAPEssential CriteriaProven experience working as part of a User Centred Design or Digital multidisciplinary team.Good understanding of government service standards.Excellent analytical and problem-solving skills. Uses evidence and insight to identify improvements, risks, and opportunities.Demonstrates excellent communication and interpersonal skills, with the ability to convey complex information clearly and persuasively to a range of audiences, including stakeholders.Builds positive working relationships by being collaborative, reliable, and respectful of others’ contributions. Actively shares knowledge and ideas, supports colleagues to achieve shared goals, and is willing to step in and help where needed to ensure collective success.Strong organisational skills, with the ability to manage multiple tasks and priorities, whilst maintaining a commitment to quality.Willingness to be assessed against the requirements for BPSS clearanceWe welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.“The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. “Person specificationPlease Refer To Job DescriptionAlongside your salary of £42,914, Ministry of Justice contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA Civil Service pension with an employer contribution of 28.97%Annual LeavePublic HolidaysSeason Ticket AdvanceFor more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJSelection process detailsHow to ApplyRequirementsCandidates must submit CV and Statement of Suitability (max words 750 words), which describes how you meet the requirements from the essential criteria, set out below:Proven experience working as part of a User Centred Design or digital multidisciplinary team.Good understanding of government service standards.Demonstrates excellent communication and interpersonal skills, with the ability to convey complex information clearly and persuasively to a range of audiences, including stakeholdersSkillsIn Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:Changing & improvingCommunicating and influencingWorking togetherA diverse panel will review your application against the Person Specification above.Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.Should we receive a high volume of applications, a pre-sift based on ‘Proven experience working as part of a User Centred Design or digital multidisciplinary team’ will be conducted before the sift.Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.A reserve list may be held for up to 12 months, from which further appointments may be made.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following GroupsUK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob ContactName : SSCL Recruitment Enquiries TeamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukTelephone : 0345 241 5359Recruitment teamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?jobid=879